I I
January 2004
Customer Satisfaction Procedure
Dear Haas customer,
Your complete satisfaction and goodwill are of the utmost importance to both Haas Automation, Inc., and the
Haas distributor where you purchased your equipment. Normally, any concerns you may have about the sales
transaction or the operation of your equipment will be rapidly resolved by your distributor.
However, if your concerns are not resolved to your complete satisfaction, and you have discussed your con-
cerns with a member of the dealerships management, the General Manager or the dealerships owner directly,
please do the following:
Contact Haas Automations Customer Service Center by calling 800-331-6746 and ask for the Customer
Service Department. So that we may resolve your concerns as quickly as possible, please have the following
information available when you call:
Your name, company name, address and phone number
The machine model and serial number
The dealership name, and the name of your latest contact at the dealership
The nature of your concern
If you wish to write Haas Automation, please use this address:
Haas Automation, Inc.
2800 Sturgis Road
Oxnard, CA 93030
Att: Customer Satisfaction Manager
e-mail: Service@HaasCNC.com
Once you contact the Haas Automation Customer Service Center, we will make every effort to work directly
with you and your distributor to quickly resolve your concerns. At Haas Automation, we know that a good
Customer-Distributor-Manufacturer relationship will help ensure continued success for all concerned.
NOTE:
Should you have a problem with your machine, please consult your operator's manual first. If this does not
resolve the problem, call your authorized Haas distributor. As a final solution, call Haas directly at the
number indicated below.
Haas Automation, Inc.
2800 Sturgis Road
Oxnard, California 93030-8933
USA
Phone: (805) 278-1800
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