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11. Faults, causes, correction
You can correct simple faults yourself with the following guide. For further information please
consult your specialist dealer.
Attention!
All devices are equipped with a large number of safety devices. If a fault occurs, you
will be shown this on the display.
In the event of a fault, leave the mains plug in so that the internal safety functions can
continue to operate fully.
Do not pull out the mains plug until you are about to work on the cold
device.
11.1.
Error messages on the display
Error number1
Cause:
OC triggered because of overheating
Or fuse ( F1 ) in the central unit is
defective
Correction:
Change fuse ( F 1 )
If the OC has been triggered, you must
contact the service engineer
Error 2
Cause:
The transition temperature from the
Ignition phase to Heating mode was not
reached.
Burner dirty
Ignition cartridge is not glowing
Correction:
Check pellet stock
Clean burner
Check that the chute between the burner
and the screw conveyor is clear
Contact the service engineer
Error number 3
Cause:
The automatic fuel reduction has initiated
a safety shutdown
Dirty heat exchanger
Correction:
Set the heating profile as description
Room temperature sensor is on the floor
or on the wall
– hang the sensor free
cleaning the flue gas passes.
Contact the service engineer
Error number 5
Cause:
Flue gas temperature is starting to fall
rapidly despite maximum heat output for
a long period
The following circumstances might lead to this:
No pellets present
The screw conveyor is not rotating, it is
jammed, the screw conveyor motor is
defective or the chute is not clear
The required combustion air cannot be
supplied to the stove e.g. via a vapour
extractor hood that is located in the
vicinity of the installation site and
switched on.
Burner dirty
Suction filter dirty
Room too airtight
– required combustion
air cannot be replenished in the room
Poor seals on the pellet stove (door,
seals)
Flame temperature sensor wrong
Flue gas temperature wrong
Correction
Check pellet stock
Check that the chute between the pellet
tank and the burner is clear.
Clean the burner and suction filter
Check whether there is a vapour
extractor hood present and in operation
Make sure for instance that a window is
left open a crack to supply the required
combustion air
Contact the service engineer
