GB
28
16. General information / faults
Fault:
Cause:
Correction:
Pellet stove does not
start
1. The set Setpoint temperature is lower
than the current Actual room
temperature
2. The temperature of the fumes is too
high
3. An error has
4. An error has occurred there is no
allocated time zone in the week
program
1. Increase Setpoint temperature
2. Let the instrument cool down
3. See error correction, Section 15.1.
4. Adjust week programming, Section
10.1.1.
No display
1. Loose or defective connection cable
between operator console and control
unit
2. Contrast shifted
1. Contact service department
2. Reset contrast
Noise in the (induced)
draught fan
Ashes in the body of the draught fan
Remove the ashes using an ash
exhauster
Ticking or banging
1. During heating or cooling due to different expansion of the used materials
2. Noise during burner test
Keep in mind that these sounds are due to factors that cannot be eliminated.
Due to the different expansion of the materials used, the stove may make sounds resembling
ticking or
banging
when heated or cooled.
In principle, these sounds cannot be eliminated during operation. Due to the different expansion of the
materials used and the sounds from the motor, fan, etc., sound effects with low noise levels may occur.
These sounds are due to factors that are out of control and therefore should not be considered a reason for
claims.
17. Warranty
HAAS + SOHN gives the purchaser a warranty within the context of the statutory regulations. The two-year
guarantee period commences on the date of the Actual handover.
Note
The receipt is to be presented as evidence.
If a defect occurs in your appliance within the warranty period, HAAS + SOHN will correct (repair) this defect in
the shortest possible time or optionally replace the defective item. Cancellation of the contract /a reduction in
price is excluded in so far as this does not conflict with the statutory regulations. Only replacement parts that
are expressly authorised or offered by the manufacturer may be used.
Replacement parts that are covered by the warranty and which the customer can replace himself are provided
free of charge during the warranty period. Replacement parts are provided without service intervention.
However, if the customer requires assembly of replacement parts by a service technician, this service is
charged.
Changes to the item purchased that are connected with normal use, invalidate a warranty. Maintenance or
cleaning not performed or performed inadequately, a flue draft that is incorrectly set to the appliance or is
insufficient or too high, improper commissioning, negligence and changes to the appliance, also invalidate a
warranty.
