Problem
Reason
Solution
Ignition bar is not sealed.
See Chapter 12.5.
14. Warranty
14.1. General
HAAS + SOHN accept liability for this appliance for two
years within the scope of the warranty guidelines,
except for parts directly exposed to the fire (wear parts
such as burner rings, draught deflectors, sealing cords,
glass ceramic panes). Warranty commences with the
day of delivery. The invoice must be presented as
proof.
14.2. Warranty guidelines
1. HAAS + SOHN accept the warranty
for the period of two years calculated from the delivery
to the final customer:
a) perfect material condition and processing to suit
the purpose,
b) expert assembly,
c) adherence to the rated heat output (kW)
according to DIN 4733 (see appliance nameplate,
technical data of these operating instructions or
details in the catalogue).
The warranties a) to c) cover the repair of the appliance
or the rejected parts free of charge. Entitlement to
replacement free of charge applies only to parts with
defects in the material and workmanship. Claims
beyond that are excluded.
2. HAAS + SOHN do not accept any warranty for
damages and defects on appliances or their
component caused by:
-
external, chemical or physical effects during
transport, storage, installation and usage of the
appliance (e.g. quenching with water, food boiling
over, condensate, overheating due to incorrect
operation), even the formation of hair cracks on
enamelled or ceramic parts does not constitute a
quality defect,
-
incorrect stove size selection,
-
failure to observe the applicable regulations of the
fire protection and building authorities,
-
faults in the installation and connection of the
appliance,
-
insufficient or excessive chimney draft,
-
incorrectly performed repair work or other,
especially subsequent changes to the fireplace or
flue gas line (stove pipe and chimney),
-
failure to observe the installation and operating
instructions as well as installation of spare parts
and accessories not included in our lists,
-
use of unsuitable or contaminated fuels,
-
admixing corrosion protection agents to the fuels
approved according to Chapter 11.1.,
-
incorrect operation; appliance overloading,
-
wear of parts directly exposed to the flames such
as sealing cords, steel or cast iron unless covered
by the warranty (1a),
-
incorrect handling,
-
Insufficient care, use of unsuitable cleaning agents,
cleaning with aggressive sprays.
3. Other warranty agreements
-
If persons not authorised by us to do so interfere
with or make changes to the appliance the
warranty entitlement will become void.
-
If a damage or defect cannot be rectified within an
appropriate period of time or reworking is rejected
by us or unacceptably delayed, it is possible within
six months from the day of delivery of the
appliance to the first end customer at his request
that either replacement is supplied free of charge
or the reduced value is reimbursed or the purchase
cancelled. In the latter case this is processed by
way of the dealer who supplied the first end
customer.
-
Additional or other claims especially such for
compensation of damages generated outside the
appliance are excluded
– unless liability is a legal
requirement.
-
The costs involved in unjustified utilisation of our
service will be for the account of the end user.
We wish to point out that our service points are
available at any time even after the expiry of the
warranty subject to the usual conditions.
We reserve the right to technical changes.