Hafele 7200, User Manual

Ver. 4.0

Product Name

Production code

Date of purchase

1 year (12 months) from date of purchase (Day              Month              Year              )

Customer

 Name

Address

Store 

(Installation 

shop)

 Name

   Tel:

Address

Product Warranty (For customer use)  

※

Please fill up all details when purchasing a product and present this warranty when requesting repair service.

Compensation Criteria for Consumers' Damages 

Product warranty period is 1 year after purchase. (Please record the date of purchase in warranty card.)

About product warranty 

1.This product is manufactured under the strict quality management and inspection.  2.Free A/S for 1 year is provided for any technical problem if a product is used in a 

normal circumstance. Even within warranty period, if a case is matching with items described in paid service guide, service charge (Repair, parts and travel fee) will apply.  3.

This warranty is valid only in Korea.  4.It is required to present this warranty card when requesting repair service.  5.Please keep this warranty card carefully as it is not 

re-issuable.  6.When re-installing a product due to relocation or more, installation and travel fee will apply.  7.A product cannot be returned or exchanged after installation 

except in case of serious defect of a product. (It is in accordance with compensation criteria for consumers' damages.)

Requesting service

1.Please check instructions in user manual and check-list in case of malfunction prior to contacting us.  2.If the problem persists, stop using a product and contact sales 

agency/HQs.  

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It is very dangerous to try to repair a product yourself.  

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Please provide the following information when contacting us: Model name, date of purchase and 

place of purchase / Address, name, contact number and home address / Symptoms (In detail)

Type of consumer damages

Compensation

Within warranty period

After warranty period

Normal usage

Malfunction within 1 year after installation

Free service

Paid service

Malfunction which identical defect occurs twice

Free service

Paid service

Parts for repair is not available

Exchange

Exchange (In accordance 

with the declining balance 

method of depreciation)

Consumer’s intention

or mistake

User error such as incorrect battery replacement, incorrect input, etc

Paid service

Paid service

Replacement of consumables (such as battery)

Paid service

Paid service

Malfunction or damage caused by using a product for other purposes

Paid service

Paid service

Malfunction or damage is made intentionally

Paid service

Paid service

Malfunction or damage caused by fire or natural disaster 

Paid service

Paid service

Free/paid service (Criteria in detail)

Service fee is charged in accordance with Consumer Protection Act. (Based on Article 5. Compensation Criteria for Consumers' Damages, Consumer Protection Act.) Service fee 

consists of part cost and travel repair fee and each fee is determined by the followings. Service fee = part cost + travel repair fee (Repair service fee) 

Free repair: Problems in performance or function occurred within warranty period while using a product in normal way. (Within a year)

Paid repair: After warranty period or in the following cases within warranty period

In case of ‘User error’ / Service request for How-to question or forgotten password (Loss of key) / Request to check up product without precise defect / Malfunction after 

installing a product by consumer / Damage caused by external impact / Malfunction caused by incorrect way of inserting or replacing batteries / Damaged cover when 

consumer replaces battery / Malfunction or quality issue caused by using chemical materials / Request for re-installation due to faulty installation (Alter front location) 

For models with emergency key, product damage caused since consumer did not take emergency with him/her / Product malfunction caused by condensation

Part cost: Part cost refers to cost of part(s) which is required for product repair (Part cost includes 10% VAT)

Travel repair fee: Travel repair fee applies to paid service and is total of technical fee in accordance with required level of difficulty (Time) and travel fee.