After-sales Service
Confirm the following before ordering a repair.
Compressor runs often or for a long time
This is normal during initial operation.
Normal after loading with large amounts of foods.
Appliance door not fully closed.
Appliance door is opened frequently.
Ambient temperature is high.
Wrong temperature setting. See “Starting up”.
Poor ventilation
Foods are covered with frost or ice
Normal if unpackaged food was placed in
the freezer.
Appliance door not fully closed.
Appliance door is opened too frequently
or for too long.
Food placed too close to air outlet.
Unusual odour
Strongly smelling food is not packed
appropriately.
Food has spoiled.
The appliance interior needs to be
cleaned.
Ice maker does not work properly.
Ice cubes stick together. Take out
the lump of ice cubes, crush it and
return only the separated ice cubes
to the ice cube container.
Adjust the ice maker water supply if
the ice cubes are too small or too
large.
Ice cubes may end up sticking
together if stored for too long.
In the case of a power outage,
empty, clean, dry and re-place the
ice cube container to avoid that the
ice cubes melt and drip into the
freezer compartment.
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