Troubleshooting
Many problems that occur can be solved without specific expertise. In case of a problem,
please refer to the below list of possibilities and follow instructions before contacting after
sales service. See CUSTOMER SERVICE.
Problem
Possible Cause
Possible Solution
The compressor
does not work.
• Mains plug is not connected in the
mains socket.
• The appliance is in the defrosting
cycle.
• Connect the mains plug.
• This is normal for an automatic
defrosting.
The appliance runs
frequently or runs
for too long a period
of time.
• The indoor or outdoor tempera-
ture is too high.
• The appliance has been powered
off for a period of time.
• A door/drawer of the appliance is
not tightly closed.
• The door/drawer has been opened
too frequently or for too long.
• The temperature setting for the
freezer compartment is too low.
• The door/drawer gasket is dirty,
worn, cracked or mismatched.
• The required air circulation is not
guaranteed.
• In this case, it is normal for the
appliance to run longer.
• Normally, it takes 8 to 12 hours
for the appliance to cool down
completely.
• Close the door/drawer and
ensure the appliance is located
on level ground and there is no
food or container holding door
ajar.
• Do not open the door/drawer
too frequently.
• Set the temperature higher
until a satisfactory refrigera-
tor temperature is obtained. It
takes 24 hours for the refrig-
erator temperature to become
stable.
• Clean the door/drawer gasket
or replace them through cus-
tomer service.
• Ensure adequate ventilation.
The inside of the re-
frigerator is dirty and/
or smells.
• The inside of the refrigerator
needs cleaning.
• Food of strong odour is stored in
the refrigerator.
• Clean the inside of the refrig-
erator.
• Wrap the food thoroughly.
WARNING!
▶
Before maintenance, deactivate the appliance and disconnect the mains plug from
the mains socket.
▶
Electrical equipment should be serviced only by qualified electrical experts, because
improper repairs can cause considerable consequential damages.
▶
A damaged power supply should only be replaced by the manufacturer, its service
agent or similarly qualified persons in order to avoid a hazard.
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