EN
9-Troubleshooting
Problem
Cause
Solution
•
Temperature sensor error.
• Contact the After sales service.
•
Heating error.
• Contact the After sales service.
•
Motor error
• Contact the After sales service
•
Dry temperature sensor error.
• Contact the After sales service.
•
Water level sensor error.
• Contact the After sales service.
or
• Abnormal communication error.
• Contact the After sales service.
•
Dry heating element-error
• Contact the After sales service
•
The load is attached to the cylinder
wall.
• Open the door, shake off the load cloth and put it
back into the inner cylinder to start the machine.
•
Drying motor error
.
• Contact the After sales service
•
Drying water level is too high.
• Contact the After sales service
•
Unbalanced load error.
•
Check and balance laundry load in the drum.
Reduce the load.
• Water overfl owed abnormally
• Contact the After sales service
•
Drainage error. Water is not fully drained
within 1 minutes.(i-Refresh programme
• Clean pump filter.
•
Check drain hose installation.
Problem
Cause
Solution
Appliance fails to op-
erate.
•
Programme is not yet started.
•
Check programme and start it.
•
Door is not properly closed.
•
Close the door properly.
•
Machine has not been switched on.
•
Switch the machine on.
•
Power failure.
•
Check power supply.
•
Child lock is activated.
•
Deactivate child lock.
Appliance will not be
fi lled with water.
•
No water.
•
Check water tap.
•
Inlet hose is kinked.
•
Check inlet hose.
• Inlet hose fi lter is blocked.
• Unblock inlet hose fi lter.
•
Water pressure is less than 0.03 MPa.
•
Check water pressure.
•
Door is not properly closed.
•
Close the door properly.
•
Water supply failure.
•
Ensure the water supply.
Appliance is draining
while being fi lled.
•
Height of drain hose is below 80 cm.
•
Make sure that drain hose is
properly installed.
•
Drain hose end could reach into
water.
•
Make sure the drain hose is not
in water.
Drainage failure.
•
Drain hose is blocked.
•
Unblock drain hose.
• Pump fi lter is blocked.
• Clean pump fi lter.
•
Drain hose end is higher than 100 cm
above fl oor level.
•
Make sure that drain hose is
properly installed.
9.3 Troubleshooting without display code
24
