Stingray
2 User’s Guide, v6.0, Issue 01
34
A
PPENDIX
B: Warranty Information
Haivision Network Video One (1) Year Limited Warranty
Haivision warrants its hardware products against defects in materials and workmanship under normal use
for a period of ONE (1) YEAR from the date of equipment shipment (“Warranty Period”). If a hardware
defect arises and a valid claim is received within the Warranty Period, at its option and to the extent
permitted by law, Haivision will either (1) repair the hardware defect at no charge, or (2) exchange the
product with a product that is new or equivalent to new in performance and reliability and is at least func-
tionally equivalent to the original product. A replacement product or part assumes the remaining warranty
of the original product or ninety (90) days from the date of replacement or repair, whichever is longer.
When a product or part is exchanged, any replacement item becomes your property and the replaced item
becomes Haivision’s property.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to hardware products manufactured by or for Haivision that can be
identified by the “Haivision” trademark, trade name, or logo affixed to them. The Limited Warranty does
not apply to any non-Haivision hardware products or any software, even if packaged or sold with
Haivision hardware. Manufacturers, suppliers, or publishers, other than Haivision, may provide their own
warranties to the end user purchaser, but Haivision, in so far as permitted by law, provides their products
“as is”.
Haivision does not warrant that the operation of the product will be uninterrupted or error-free. Haivision
does not guarantee that any error or other non-conformance can or will be corrected or that the product
will operate in all environments and with all systems and equipment. Haivision is not responsible for
damage arising from failure to follow instructions relating to the product’s use.
This warranty does not apply:
(a) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;
(b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes;
(c) to damage caused by operating the product outside the permitted or intended uses described by
Haivision;
(d) to a product or part that has been modified to alter functionality or capability without the written
permission of Haivision; or
(e) if any Haivision serial number has been removed or defaced.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES PROVIDED
ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND
CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS
PERMITTED BY APPLICABLE LAW, HAIVISION SPECIFICALLY DISCLAIMS ANY AND ALL
