39 (39)
Hakki Pilke 27
Original
Version 5-2014
The guarantee is valid for the original buyer for 12 months, starting from the date of purchase, but
for no more than 1 000 operating hours.
In guarantee matters, always contact the machine’s seller before undertaking any procedures.
A guarantee demand has to be issued to the seller
immediately
upon discovery of a defect. If the
defect concerns a damaged part or component, please send a photograph of the damaged part or
component to the seller, if possible, so the fault can be identified. When submitting a guarantee
claim, the buyer must always include the type and serial number of the machine and present a
receipt that includes the date of purchase. Guarantee claims must be submitted to an authorised
retailer.
The guarantee covers
Parts damaged in normal use due to faults in material or manufacture.
Reasonable expenses caused by repairing a fault in accordance with the agreement
between the seller or buyer and manufacturer. Faulty parts will be replaced with new ones.
A faulty part or parts replaced due to a material fault should be returned to the
manufacturer through the retailer.
The guarantee does not cover
Damages caused by normal wear and tear (for example blades, mats and belts), improper
use or use contrary to the instruction manual
Damages caused by negligence of maintenance or storage procedures detailed in the
instruction manual
Damages caused during transport
Cutting blades, V-belts and oil, and normal adjustment, care, maintenance or cleaning
procedures
Defects in a machine to which the buyer has carried out or commissioned structural or
functional changes to the degree that the machine can no longer be considered equivalent
to the original machine
Other potential costs or financial obligations resulting from the procedures mentioned
above
Indirect costs
Travel costs resulting from guarantee repairs
The guarantee for parts replaced during the guarantee period of the machine expires at
the same time as the machine’s guarantee
The guarantee is void if the ownership of the machine is transferred to a third party during
the guarantee period
The guarantee is void if any of the machine’s seals have been broken
If a fault or defect reported by the customer is found to not be covered by the guarantee, the
manufacturer has the right to charge the customer for the pinpointing and possible repair of the
fault or defect in accordance with the manufacturer's current price list.
This guarantee certificate indicates our responsibilities and obligations in full and it excludes all
other responsibilities.
