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Hako Australia Pty Ltd Warranty Policy
Effective July 1, 2008
Hako Australia Made Simple Limited Warrantly Policy
Hako Australia Pty Ltd warrants to the original purchaser/user that the product is free from defects in
workmanship and materials under normal use. Hako Australia Pty Ltd will, oblige under this warranty to
repair or replace at our factory or authorised dealer service outlet, parts that fail under normal use and
service when operated and maintained in accordance with the Parts Manual and Owners Guide, after
examination discloses it to have been defective. All warranty claims must be submitted through a Hako
Australia Pty Ltd Dealer or Authorised agent and approved by Hako Australia Pty Ltd.
This warranty does not apply to components replaced due to recommended service schedules, normal wear
and tear or to items whose life is dependent on their use and care.
Special warning to purchaser -
Use of replacement parts not manufactured or supplied by Hako Australia
Pty Ltd will void all warranties expressed or implied. A potential health hazard exists without original
equipment replacement.
All warranted items become the sole property of Hako Australia Pty Ltd or its original manufacturer,
whichever the case may be.
Hako Australia Pty Ltd disclaims any implied warranty, including the warranty of merchantability and the
warranty of fitness for a particular purpose. Hako Australia Pty Ltd assumes no responsibility for any special,
incidental or consequential damages.
The limited warranty is applicable only to the original user/purchase or this product. Hako Australia Pty Ltd is
not responsible for costs or repairs performed by persons other than those specifically authorised by Hako
Australia Pty Ltd. This warranty does not apply to damage from transportation, alterations by unauthorised
persons, misuse or abuse of the equipment, use of non-compatible chemicals, or damage to property, or loss
of income due to malfunction of the product. If a difficulty develops with this machine, you should contact the
dealer from whom it was originally purchased.
Hako Australia Pty Ltd warranty period for Rotobic Focus Scrubber / Polisher for Parts and Labour is one (1)
year.
Hako Australia Pty Ltd or Authorized agents are required to submit all invoices when using or claiming for a
third party or subcontractor as part of their Warranty claim.
Hako Australia Pty Ltd is to approve or disapprove and clear for payment or credit within 30 days of receiving
a complete Warranty claim form from its Dealer or Authorised agent.
Hako Australia Pty Ltd is to advise by writing if a claim is disapproved or the total of the claim is varied from
that received.
Hako Australia Pty Ltd if claim is approved, will credit labour and parts to a Dealer or Authorised agent
account unless a Tax Invoice for payment accompanies the claim.
Dealer/Authorised agent is required to hold the replaced parts under warranty until approval or disapproval
has been received by Hako Australia Pty Ltd for a period of 90 days.
Dealer/Authorised agent is responsible for the freight or equipment and parts returned for warranty. These
are to be returned when and only if Hako Australia Pty Ltd specifically requests their return for inspection.
Ensure the name of Hako Australia Pty Ltd manager granting approval or requesting these returns is
included on the return goods.
