Warranty Certificate
Congratulations!
You have made an excellent choice of this quality product. Our commitment to quality also includes our
service. Should you, contrary to expectations, experience defects due to manufacturing faults, we will
provide you with a warranty against defects as follows:
Warranty
The product is guaranteed to be free from defects in workmanship and parts for a period of 3 years from
the date of purchase. Defects that occur within this warranty period, under normal use and care, will be
repaired, replaced or refunded at our discretion. The benefits conferred by this warranty are in addition to
all rights and remedies in respect of the product that the consumer has under the Competition and
Consumer Act 2010 and similar state and territory laws.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
Proof of Purchase
This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket,
tax invoice or receipt as the best proof of purchase, and as proof of date on which the purchase was made.
Extent of Warranty
This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired
or replaced.This warranty does not cover batteries or any other consumable items.
Normal Wear and Tear
This warranty does not cover normal wear and tear to the products or parts.
Exclusions
This warranty does not cover:
• Any defects caused by an accident, misuse, abuse, improper installation or operation,
lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted
repair by a person not authorised by the distributor.
• Any product that has not been installed, operated or maintained in accordance
with the manufacturer’s operating instructions provided with the product.
• Any product that has been used for purposes other than domestic use.
To Make a Claim
If a defect in the goods appears within 3 years, you are entitled to claim a warranty,
please contact via phone of email before you send any warranty claims to:
Perma Products
35 Paringa Road, Murarrie QLD, Australia
Phone: 1300 467 068
www.hakunapets.com
When making a return
• Please ensure the product is properly packaged so as to ensure that no damage occurs
to the product during transit.
• Please provide the original or a copy of the proof of purchase. Also please make sure
you have included an explanation of the problem.
• Please note that the costs of making a warranty claim, including any returned package,
will be covered by the supplier identified above.
• Please note upon receiving your warranty claim, the supplier will send, via the post or email,
a repair and refurbished goods or parts notice. Please provide your email address and advise
the supplier, if you wish to obtain a repair and refurbished goods or parts notice via email.
