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Q. What is the proper cable to use from the audio matrix to the customer lanes?
A. Hamilton E0680 audio cable is
highly recommended
for this application. It has a 16AWG twisted,
unshielded pair for the speaker, a 20AWG twisted, unshielded pair for the call button and a 20AWG
twisted, shielded pair for the microphone. See the section “Cable Considerations” for more
information.
Q. What is the proper power supply to use with the various matrixes?
A. The recommended power supply sizes are listed below. Note that some newer matrixes use a barrel
connector for power where the older version may have used a phoenix connector. See the parts
listing at the end of this document for the appropriate part number. Video matrixes and audio
consoles get their power from the audio matrix via their modular cables.
Do not power cameras,
monitors or any other device with the same power supply that is connected to the matrix.
Matrix Power
Supply
5002-4 (and older 4 lane matrixes)......................12VDC, 5.5A
5002-8 (and older 8 lane matrixes)......................12VDC, 5.5A
5002-12 (and older 12 lane matrixes)..................12VDC, 5.5A
5004 (and older 2 lane matrixes).........................12VDC, 1A – Included with new matrix
5006 (and older 2 lane matrixes).........................12VDC, 1A – Included with new matrix
5003.....................................................................12VDC, 1A – Included with new matrix
Q. Is it possible to replace a defective console with a different model or series of console?
A. Generally speaking the answer is yes, but observe the following guidelines:
Consoles within the same series can be substituted but the number of available lanes may be
affected. For example, a 12-lane console could be used on a 2-lane matrix but only the first two
lanes on the console would work. Likewise, a 2-lane console could be used on a 12-lane matrix
but only the first two lanes would be available with that console.
Consoles within the same series but of different revisions may not have exactly the same
features. For example, newer 5001 Series consoles have the ability to turn off background noise
cancellation while older 5001 Series consoles may not. Also the echo canceller “learning” may
work differently.
If there are multiple teller stations in a system, be aware of possible issues when mixing consoles
from different series. Besides feature differences, each series of console has a different quality of
audio and may require different level settings with the matrix speaker & mic pots. It may be
difficult to adjust the system for optimal performance with all consoles.
A 5501 Series console will not work if it is substituted into a system that has the lane order
reversed. This is determined by Feature Switch #1 on the audio matrix. This switch must be set
to the UP (Normal) position when using 5501 Series consoles.
If a 3000 Series matrix is being used, it is recommended to only use 3000 Series consoles. A
5000 Series console may have issues at times such as a delay when selecting a lane or having to
select a lane twice before it works. A 4000 Series console may completely lock up.
3001-1, 4001-1 and 5001-1 consoles are stand-alone systems and they will not work with a
matrix.
Don’t be confused by the small interconnect board which is not a matrix.
The
interconnect board for the 4001-1 or 5001-1 will work with either console. The interconnect
board for the 3001-1 will only work with that console.
