Hamilton Beach Professional 58911-TW, Instructions Manual

 13

PROBLEM

PROBABLE CAUSE/SOLUTION

Blender fails to start 
and program lights 
are not illuminated.

•  Make sure that the main power RESET/OFF (

I

/

O

) button is 

in the RESET (

I

) position. 

•  Check to see if unit is securely plugged into an electrical 

outlet of the proper voltage and frequency.

•  Check to see if the fuse for the electrical outlet has blown 

or if a circuit breaker has tripped.

Blender stops while 
it is running and the 
program lights are 
illuminated.

•  This blender is equipped with motor overload protection. 

If the motor stops during operation due to overheating, 
unplug and allow the blender to cool down. Plug blender 
back in after 15 minutes. 

•  Resume normal operation.

Blender stops while 
running and START/
STOP (

) light 

flashes.

•  Mixture in blender is too heavy of a load on the motor. This 

blender is programmed to stop running to protect itself from 
electrical damage. Remove some of the ingredients from the 
blender jar. Turn VARIABLE SPEED DIAL to 1 and press the 
START/STOP (

) switch to continue to process in MANUAL 

mode. Increase speed as necessary. If this issue happens again, 
remove more of the blender mixture and start the process again.

Ingredients will not 
mix properly.

•  Check to see if enough liquid has been added to the 

ingredients. Mixture should be fluid and free-running at all 
times.

•  Solid pieces are too large. 
•  Container is too full. Do not fill past highest (8 cups/1.9 L) 

graduation marking.

•  Cutter assembly blades are not sharp or are damaged. 

Inspect container and cutter assembly daily. 

•  Select speed to create a fluid blend.

Blender smells like it 
is burning.

•  Turn off blender and allow unit to cool.
•  Although motors are tested during the manufacturing 

process, heavy use may cause curing of motor windings. 
The smell may quickly dissipate after a few heavy uses.

•  If smell continues after additional heavy uses, call our 

customer care center.

There is grease 
around the bottom of 
the blender jar or on 
the counter top.

•  Monitor the problem and source. This may indicate an 

issue with the jar bearings.

•  Call our customer care center if the condition persists.

Blender jar is cloudy 
or stained. 

•  Some cloudiness may be natural after use. The minerals 

from fruits, produce, and leafy greens, in addition to the 
oils of various nut butters, can sometimes cause a film on 
the blender jar or may be difficult to clean. 

•  Sprinkle 1/4 cup (59 ml) baking soda in blender. Add 1 cup 

(237 ml) white vinegar. Mixture will bubble. When bubbling 
subsides, add 2 cups (473 ml) water and blend on the HOT 
SOUP ( ) cycle. Wash any remaining residue with dish 
soap and water. Rinse and dry thoroughly.

Blender fails to start.

•  Jar is not in place.

Troubleshooting 

(cont.)