11
Troubleshooting
PROBLEM
PROBABLE CAUSE/SOLUTION
Cannot select TEMP
and/or HOURS settings.
• Is the unit plugged in?
• Test that the electrical outlet is working with a lamp in known working order.
Food is undercooked.
• Was food cooked on the WARM setting? Do not cook on WARM setting; always cook on LOW or
HIGH heat settings.
• Was the crock filled to the 6-quart or 4-quart line and set to cook for 2 quarts? Choose the setting to
match the quantity of food in crock.
• Did you select the LOW heat setting, but used a cooking time based on the HIGH heat setting?
• Did you have the glass lid placed correctly on the slow cooker?
The food isn’t done after
cooking the amount of
time recommended in
my recipe.
• This can be due to voltage variations (which are commonplace everywhere) or altitude. The slight
fluctuations in power do not have a noticeable effect on most appliances. However, they can alter
cooking times in the slow cooker by extending the cooking times. Allow sufficient time and select the
appropriate heat setting. You will learn through experience if a shorter or longer time is needed.
My meal was
overcooked. Why?
• Was the crock filled to the 2-quart or 4-quart line and set to cook for 6 quarts? Choose the setting to
match the quantity of food in the crock.
• Did you select hours based on a LOW heat recipe?
• Foods will continue to increase in temperature after desired temperature has been reached.
840242500 ENv14.indd 11
6/16/14 11:36 AM