17
Troubleshooting
(cont.)
PROBLEM
Unit has a burning smell.
Motor seems weak.
It is difficult to remove
bowl from base.
Unit stops while on.
Water reservoir has
deposits in it.
Unit will not steam on
first use.
Unit will not steam on
consecutive uses.
Water collecting around
bowl at top of base.
PROBABLE CAUSE/SOLUTION
• There may be a residue left on the motor from the manufacturing process, causing a slight odor
during initial use. This will go away. If a strong odor or any visible smoke appears, unplug unit
IMMEDIATELY and call the Customer Service number.
• Are you using the recommended food size and quantity to be processed? Refer to the Processing
Charts for recommended food sizes and speeds.
• Rub a small amount of vegetable oil on the snaps, located on the base. Do not lock bowl and lid
during storage.
• Water reservoir is dry. Add water to the reservoir.
• Clean following instructions on page 15.
• Check for water in the reservoir. Water in the reservoir does not steam immediately. Wait 2 to 3
minutes for water to begin steaming.
• Have not allowed enough time between batches for unit to reset for steaming. Press
STEAM
button
to turn off. Add cold water. Wait 1 minute before pressing
STEAM
button to start steaming again.
• A small amount of water will collect around the bowl at the top of the base when steaming. This is
normal.
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4/12/13 2:45 PM
4/12/13 2:45 PM
