12
Troubleshooting
All program buttons are flashing.
• The motor is not rotating and is experiencing a locked rotor
condition. Turn power switch to OFF ( ) and remove blender jar.
Turn power switch to ON (
I
), run blender without jar in place on
HI for 30 seconds to 1 minute, and resume normal operation.
NOTE:
Buttons start flashing 2–3 seconds after a problem has
occurred.
Blender fails to start and program lights are not illuminated.
• Make sure main power ON(
I
)/OFF( ) switch is in the ON (
I
)
position.
• Check to see if unit is securely plugged into an electrical outlet of
proper voltage and frequency.
• Check to see if fuse for electrical outlet has blown or if a circuit
breaker has tripped.
Ingredients will not mix properly.
• Check to see if enough liquid has been added to ingredients.
Mixture should be fluid and free-running at all times.
• Solid pieces are too large.
• Container is too full. Do not fill past highest (6.5 cups/1.5 L)
graduation marking.
• Cutting blade assembly blades are not sharp or are damaged.
Inspect container and cutting blade assembly daily.
• Select speed to create a fluid blend.
Blender smells like it is burning.
• Turn off blender and allow unit to cool.
• Although motors are tested during the manufacturing process,
heavy use may cause curing of motor windings. The smell may
quickly dissipate after a few heavy uses.
• If smell continues after additional heavy uses, call our customer
care center.
There is grease around bottom of blender jar or on counter top.
• Monitor problem and source. This may indicate an issue with jar
bearings.
• Call our customer care center if condition persists.
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