10
Troubleshooting
1. Unit does not operate on any speed or Pulse.
• Is the unit plugged in? Does the outlet work?
• Are the bowl and lid locked in place? See “How to Use”
sections.
2. Food is not sliced or shredded uniformly.
• Packing too much food in the food chute or pushing too hard
on the food pusher may cause the processed food to be
irregulary sliced or shredded.
3. Unit stops and will not come back on.
• Are the bowl and lid locked in place? They may have moved
slightly during processing. See “How to Use” sections.
• Is the outlet still working? Check it by plugging in a working
lamp or other appliance. You may have overloaded the circuit
and blown a fuse or tripped the circuit breaker.
4. Unit has a burning smell.
• There may be a residue left on the motor from the
manufacturing process, causing a slight odor during initial
use. This will go away. If a strong odor or any visible smoke
appears, unplug unit IMMEDIATELY and call the Customer
Service number.
5. Motor seems weak.
• Are you using the recommended food size and quantity to be
processed? See “How to Use” sections.
6. It is difficult to remove bowl from base.
• Rub a small amount of vegetable oil on the snaps, located on
the base. Do not lock bowl and lid during storage.
7. Cheese is not shredding well.
• Cheese should be processed immediately after being removed
from the refrigerator. Soft cheese like mozzarella must be
placed in the freezer for 30 minutes prior to processing to
ensure it is firm enough for shredding.
8. Vegetables are not shredding or slicing.
• Store vegetables with high water content in the refrigerator
prior to processing. Room-temperature vegetables are less
firm and do not perform as well.
