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520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
ERROR CODE MESSAGE
POSSIBLE CAUSE
CORRECTIVE ACTION
Communication Error
Shake cup not in place
Ensure shake cup is placed
inside cup holder properly.
Disrupted blend, rinse,
fl
ush, wash, or sanitize
cycles.
Ensure there were no dis-
ruptions during blend, rinse,
fl
ush, wash, or sanitize cy-
cles.
Lower cup shield is as-
sembled improperly or not
installed on cup guard hous-
ing properly
Ensure lower cup shield is
assembled correctly and in-
stalled on cup guard housing
properly. Magnets go to rear.
Loose connection at user
interface display
Check connections at user
interface display.
Loose connection at control
board
Check connections at control
board.
Loose connection or failed
wash chamber sensor
Check connection on wash
chamber sensor. Test wash
chamber sensor if connection
is good. Repair or replace as
necessary.
SmartServe™ needs to be
rebooted
Press STOP button repeat-
edly until error code mes-
sages clear or power down
SmartServe™ and turn back
on to reboot.
Shield Obstruction Error
Obstruction in safety shield
Ensure there are no obstruc-
tions inside safety shield pre-
venting machine from rinsing
or
fl
ushing.
Shake cup not in place
Ensure shake cup is placed
inside cup holder properly.
Lower cup shield is as-
sembled improperly or not
installed on cup guard hous-
ing properly
Ensure lower cup shield is
assembled correctly and in-
stalled on cup guard housing
properly. Magnets go to rear.
Loose connection at control
board
Check connections at control
board.
SmartServe™ needs to be
rebooted
Press STOP button repeat-
edly until error code mes-
sages clear or power down
SmartServe™ and turn back
on to reboot.