ADSL2+ Ethernet Modem
HRDSL524
59
I cannot get a WAN IP address from the ISP.
STEPS CORRECTIVE
ACTION
1
The ISP provides the WAN IP address after authenticating you.
Authentication may be through the user name and password, the MAC
address or the host name.
2
The username and password apply to PPPoE and PPoA encapsulation
only. Make sure that you have entered the correct
Service Type
,
User
Name
and
Password
(be sure to use the correct casing).
9.7 Internet Access
I cannot access the Internet.
STEPS CORRECTIVE
ACTION
1
Make sure ADSL2+ Ethernet Modem is turned on and connected to the
network.
2
If the DSL LEDs are off, refer to
Section 9.1.3
.
3
Verify your WAN settings.
4
Make sure you entered the correct user name and password.
Internet connection disconnects.
STEPS CORRECTIVE
ACTION
1
Check the schedule rules.
2
If you use PPPoA or PPPoE encapsulation, check the idle time-out
setting.
3
Contact your ISP.
9.8 Remote Node Connection
I cannot connect to a remote node or ISP.
STEPS CORRECTIVE
ACTION
1
Check WAN screen to verify that the username and password are entered
properly.
2
Verify your login name and password for the remote node.
3
If these steps fail, you may need to verify your login and password with
your ISP.
