12
If you have any questions regarding the product, please call Hampton Bay Customer Service, 855-HD-HAMPTON, 8 a.m. – 6
p.m. EST,
Monday – Friday.
Troubleshooting
Problem
Possible Cause
Corrective Action
The stove does
not operate.
□
The stove is not plugged in.
□
A circuit breaker is tripped or a fuse
blown.
□
The ON/OFF switch is defective.
□
There is loose wiring.
□
Make sure the fireplace is plugged in
to a standard 120V outlet.
□
Check additional appliances on the
circuit; ideally the fireplace should be
on a dedicated 15-amp circuit.
□
Call customer service.
□
Call customer service.
The power light is ON but
the flame effect is not
visible.
□
The stove is not operating correctly.
□
Refer to the operating instructions.
The heater is not
operating.
□
The stove is not operating correctly.
□
The heater switch is defective.
□
The heater assembly is defective.
□
There is loose wiring.
□
The vents are dirty or clogged.
□
Refer to the operating instructions.
□
Call customer service.
□
Call customer service.
□
Call customer service.
□
Unplug the unit. Clear the vent area of dust and
debris. Wait ten minutes, plug the unit in again and
turn on the heater.
There is excessive noise
when the heater is
operating.
□
The fan is defective.
□
The heater assembly is defective.
□
Call customer service.
□
Call customer service.
