Hand Held Products Dolphin 9500 User Manual Download

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Dolphin® 9500 Series Mobile Computer User’s Guide

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Warranty, Support, and Service

Limited Warranty

Hand Held Products, Inc., d/b/a HHP (“HHP“) warrants its products to be free from defects in materials and workmanship and to
conform to HHP’s published specifications applicable to the products purchased at the time of shipment. This warranty does not
cover any HHP product which is (i) improperly installed or used; (ii) damaged by accident or negligence, including failure to follow
the proper maintenance, service, and cleaning schedule; or (iii) damaged as a result of (A) modification or alteration by the
purchaser or other party, (B) excessive voltage or current supplied to or drawn from the interface connections, (C) static electricity
or electro-static discharge, (D) operation under conditions beyond the specified operating parameters, or (E) repair or service of
the product by anyone other than HHP or its authorized representatives.

This warranty shall extend from the time of shipment for the duration published by HHP for the product at the time of purchase
(“Warranty Period”). Any defective product must be returned (at purchaser’s expense) during the Warranty Period to HHP’s
factory or authorized service center for inspection. No product will be accepted by HHP without a Return Materials Authorization,
which may be obtained by contacting HHP. In the event that the product is returned to HHP or its authorized service center within
the Warranty Period and HHP determines to its satisfaction that the product is defective due to defects in materials or
workmanship, HHP, at its sole option, will either repair or replace the product without charge, except for return shipping to HHP.

EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE LAW, THE FOREGOING WARRANTY IS IN LIEU OF ALL
OTHER COVENANTS OR WARRANTIES, EITHER EXPRESSED OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

HHP’S RESPONSIBILITY AND PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY IS LIMITED TO THE
REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT. IN NO EVENT SHALL HHP BE LIABLE FOR INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, AND, IN NO EVENT, SHALL ANY LIABILITY OF HHP ARISING IN
CONNECTION WITH ANY PRODUCT SOLD HEREUNDER (WHETHER SUCH LIABILITY ARISES FROM A CLAIM BASED
ON CONTRACT, WARRANTY, TORT, OR OTHERWISE) EXCEED THE ACTUAL AMOUNT PAID TO HHP FOR THE
PRODUCT. THESE LIMITATIONS ON LIABILITY SHALL REMAIN IN FULL FORCE AND EFFECT EVEN WHEN HHP MAY
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH INJURIES, LOSSES, OR DAMAGES. SOME STATES, PROVINCES,
OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

All provisions of this Limited Warranty are separate and severable, which means that if any provision is held invalid and
unenforceable, such determination shall not affect the validity of enforceability of the other provisions hereof.

The limited duration of the warranty for Dolphin 9500 Series is as follows:

•           Dolphin 9500 and Dolphin 9550 terminals with an integrated imager are covered by a two-year limited warranty.
•           Dolphin 9501 and Dolphin 9551 terminals with an integrated laser engine are covered by a one-year limited warranty.
•           Touch screens are covered by a one-year limited warranty.
•           The limited duration of the warranty for the Dolphin HomeBase, Mobile Base, Mobile Charger, and QuadCharger is one year.
•           The limited duration of the warranty for batteries is one year. Use of any battery not sold/manufactured by HHP may damage

the terminal and/or the battery and will void the warranty. Batteries returned to HHP in a reduced state may or may not be
replaced under this warranty. Battery life will be greatly increased when following the battery instructions in this user’s guide.

• Use of any peripheral with the Dolphin terminal not manufactured/sold by HHP will void the warranty. This includes but is not

limited to: cables, power supplies, cradles, and docking stations.

• Use only power adapters approved for use by HHP. Failure to do so may result in improper operation or damage to the unit

and will void the warranty.

Hand Held Products, Inc. extends these warranties only to the first end-users of the products. These warranties are non-
transferable.

How to Extend Your Warranty

HHP offers a variety of service plans on our hardware products. These agreements offer continued coverage for your equipment
after the initial warranty expires. For more information, contact your HHP sales representative, customer account representative,
the Product Service Marketing Manager, or your Authorized Reseller.

Hand Held Products Dolphin 9500, User Manual

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