Handcell DAG1000 Series, User Manual

Page 1: ...e Gateway User Manual V2 0 25 de Mayo 332 Piso 4º 1002 CABA 25 de Mayo 332 Piso 4º 1002 CABA Argentina Argentina Te 54 11 52170876 Te 54 11 52170876 handcellsa gmail com handcellsa gmail com www handcell com ar www handcell com ar ...

Page 2: ...Revision Records File Name DAG1000 2000 Series FXS Voice Gateway User Manual Document Version 2 0 Firmware Version 20 03 03 05 Date 2012 03 16 Revised by Technical Support Department ...

Page 3: ... 4 Call Transfer 6 2 4 1 Blind Transfer 6 2 4 2 Attended Transfer 6 2 4 3 3 way Conference 7 2 5 Call Features 7 2 6 Sending and Receiving Fax 9 2 6 1 DAG FXS support four fax modes 9 2 6 2 T 38 and Pass Through 9 3 Local IVR Operation 9 3 1 Inquire IP address 9 3 2 Factory Reset 9 3 3 Configure LAN Port s IP Address 9 4 WEB Configuration 10 4 1 WEB Login 10 4 1 1 Login 10 4 1 2 Login WEB 11 4 2 N...

Page 4: ...r 28 4 8 3 SIP Parameter 29 4 8 4 Fax Parameter 32 4 8 5 Digit Map 33 4 8 6 Feature Codec 35 4 8 7 System Parameter 37 4 9 Call Routing 38 4 9 1 Port Group 38 4 9 2IP Trunk 40 4 9 3 Routing Configuration 41 4 9 4 IP Tel Routing 41 4 9 5 Tel IP Tel Routing 42 4 10 Manipulation Configuration 43 4 10 1 IP Tel Callee 43 4 10 2 Tel IP Caller 44 4 10 3 Tel IP Callee 45 4 11 Maintenance 45 4 11 1 syslog ...

Page 5: ...branch enterprise DAG connects to analog telephone fax and traditional analog PBX with standard voice interfaces and provided high quality voice service DAG1000 2000 series VoIP access gateway adopted standard SIP protocol and compatible with leading IP PBX soft switch and SIP based platform DAG1000 2000 series FXS analog gateway includes following model DAG1000 1S DAG1000 2S DAG1000 4S DAG1000 8S...

Page 6: ... 1 3 Power supply DAG1000 2000 adopts AC 110 240V power supply with the power adapter convert to 12V DC power Power parameters Input 100 240V 50 60Hz Output 12V DC Notes Because power adapter interface is different in different country please confirm the interface standard with us before shipment ...

Page 7: ...DNS DN VLAN 80 DAG100 k Applicat ns and Fe standard s 0 RFC 3261 FC 2327 RFC 3515 CP RFC 1889 RFC 3489 RP RFC 826 RFC 2030 PPoE TTP HTTPS NS SRV RFC 02 1P 802 1Q 00 2000 Seri tions Figure 4 1 eatures supported 3262 3264 9 1890 6 903 1706 RFC 27 Q es FXS Voice 1 Network A 4 782 Gateway Use pplications er Manual 3 ...

Page 8: ...pplementary service Call waiting Call transfer Blind transfer Attend transfer Quick pick Call Forwarding Unconditional Call Forwarding on No Reply Hotline Call hold DND 3 way conference 1 2 4 port support Voice mail Direct IP Call 2 Basic Operations 2 1 Phone Call 2 1 1 Phone or Extension Number 1 Dial the number directly and wait for 3 seconds Default No dial timeout 2 Dial the number directly an...

Page 9: ...the target IP address is 192 168 0 160 the dialing convention is 47 then 192 168 0 160 Followed by pressing the key or wait 3 seconds Complete signaling interactive soon after he was called the unit can be heard ringing Note You cannot make direct IP calls between FXS0 to FXS1 since they are using same IP It only supports the default destination port 5060 2 2 Call Hold Place a call on hold by pres...

Page 10: ...ne followed by a dial tone This indicates the transfer is successful At this point Caller A can either hand up or make another call 2 A quick busy tone followed by a restored call on supported platforms only This means the transferee has received a 4xx response for the INVITE and we will try to recover the call The busy tone is just to indicate to the transferor that the transfer has failed 3 Cont...

Page 11: ...l A A through to the phone 3 A hook flash then A B C into keep states at this time if A press 1 key then A and B continue to call if A press 2 key then A and B continue to call if A press 3 key then A B C three parties go to call Figure 2 4 1 3 way Conference 2 5 Call Features DAG FXS support all traditional and senior phone function Table 2 5 1 Feature Codec Feature Codec Operation Instructions 1...

Page 12: ...y reset 111 Restart device Call hold 47 IP address call 51 Enable call waiting 50 Disable call waiting 87 Blind transfer 72 Enable Unconditional Call Forward 73 Disable Unconditional Call Forward 90 Enable Busy Call Forward 91 Disable Busy Call Forward 92 Enable No Answer Call Forward 93 Disable No Answer Call Forward 78 Enable DND 79 Disable DND 200 Access Voice mail Flash Hook Switch between inc...

Page 13: ...the service provider does not support T 38 pass through mode may be used If you have problems with sending or receiving Fax toggle the Fax Tone Detection Mode setting 3 Local IVR Operation 3 1 Inquire IP address Analog phone connected with FXS ports of device then pick up after dial tone dialing 158 to inquire LAN port IP address and dialing 159 to inquire WAN port IP address 3 2 Factory Reset Aft...

Page 14: ...put 153 255 255 0 0 onhook Configure gateway IP address Offhook input 156 172 16 0 1 onhook 3 Query the IP address of device Offhook input 158 4 If the DAG serial uses PPPoE method to get IP address it need to configure by web browser Note the telephone will play voice prompt Setting successfully if the step is correct 4 WEB Configuration 4 1 WEB Login Device is connecting to network properly refe...

Page 15: ...92 168 11 10 Figure 4 1 1Modify IP address Check connection between computer and device click Start run input cmd run ping 192 168 11 10 t order to check the connectivity between them 4 1 2 Login WEB Open web browser then input IP address of device Press Enter it pop up logging on identity authentication interface Figure 4 1 1 DAG FXS Login Interface ...

Page 16: ...r the Static IP mode are not used even though they are still saved in the Flash memory The DAG acquires its IP address from the first DHCP server it discovers from the LAN it is connected Using the PPPoE feature set the PPPoE account settings The DAG willestablish a PPPoE session if any of the PPPoE fields is set Static IP mode configure the IP address Subnet Mask Default Router IP address DNS Ser...

Page 17: ...rmation Figure 4 3 3 shows TCP sending and receiving UDP sending and receiving packets of statistical information since the device launched 4 3 4 RTP Session Statistics Figure 4 3 4 RTP Session Statistics Figure 4 3 4 display real time RTP conversation flow data information includes Port voice codec packet period local port peer IP peer port sent packets receive packets lost packets jitter and dur...

Page 18: ...e and bridge When DAG is set route mode the DAG will work as small router and NAT function has enabled In this situation WAN port is normally connect to uplink router switch or ADSL MODEM LAN port used to connect local computer or other network device such as Ethernet switches Hubs etc When DAG is set bridge mode WAN and LAN port are the same The DAG just work as two ports or four ports Ethernet s...

Page 19: ...FXS Voice Gateway User Manual 16 Figure 4 5 1Route Mode Figure 4 5 2 Bridge Mode Link Speed Duplex used to select Ethernet port work mode include 5 kinds of choice Auto Detect 10Mbps half duplex 10Mbps full duplex 100Mbps ...

Page 20: ...2 VLAN Parameter Generally Internet provides only Best Effort Service Since Ethernet is the most spread LAN access technology importance of providing it a quality of service mechanism ought not to be neglected Ethernet technology also used as WAN technology not only as LAN technology Due to rapidly increasing use Internet through Public Switched Telecommunication Network PSTN Telephone Companies a...

Page 21: ... filtering It describes important methods for providing QoS at MAC level IEEE 802 1p is in fact quite good Lower priority level packets are not sent if there is packets in queued in higher level queues IEEE 802 1p describes no admission control protocols It would be possible to give Network Control priority to all packets and the network would be easily congested There are three VLAN data VLAN voi...

Page 22: ... static DNS server address Management VLAN Management 802 1Q VLAN ID 0 4095 Fill out an ID to describe a data VLAN group ID 0 used to management VLAN can t used to service configure Management 802 1p Priority 0 7 802 1 protocol to control network traffic priority Priority from 0 7 IP address Can use dynamic or static IP address Management VLAN DNS server Can use dynamic or static DNS server addres...

Page 23: ...outer to configure DHCP service that DAG as a DHCP server in network Start and end address of address pool determine the range of IP address automatically assigned to other devices IP Expire Time means use time of assigned IP address More than the lease time if the IP address is not used by network equipment IP address will be recovered Subnet mask gateway DNS and other information configured by D...

Page 24: ...dential or private information stored in the network Even if DMZ server is damaged it will not be confidential information in the internal network Figure 4 5 6 DMZ Configuration Interface Note After configuration restart device configuration validation 4 5 6 Forward Rule Routing mode In some cases LAN network equipment need to provide some communication in WAN network such as port for 21 FTP servi...

Page 25: ...interface as follows Figure 4 5 7 Forward rule configuration interface 4 5 7 Static Route Table Static Route Table is IP communication direction in network generally do not need to configure static route When there are many segments in LAN network and need to complete some specific application among these segments the static route need to be configured Static Route configuration interface as follo...

Page 26: ... also called SIP proxy server or registered server IPPBX and the soft switch can act as SIP server role 2 Usually SIP server does not participate in the media process In SIP network the media always using end to end to hand the consultation In some particular situation or business processing such as Music On Old SIP server will actively participate in the media negotiation Simple SIP server is res...

Page 27: ...r registration to the terminal server default is 1800s Heartbeat Heartbeat message detect the connection status between device and SIP server Secondary SIP Server IP address Backup SIP Server s IP address or Domain name provided by VoIP service provider Secondary SIP Server port Service port default is 5060 Secondary SIP server Register interval protects registrar against excessively frequent regi...

Page 28: ... will affect the end users voice size the default value is 0 Its value range from 10 10 dB Rx Gain It is use to control the volume of conversation Adjust RX gain will affect the end users voice size the default value is 0 Its value range from 10 10 dB Primary Secondary SIP Display Name Primary Secondary SIP account description Its purpose is so you can identify the SIP account with a meaningful na...

Page 29: ...on t receive any calls in case it enabled Caller ID Enable or disable caller ID for corresponding port Number for CFU call forward unconditional all incoming calls will forward to pre assigned number automatically Number for CFB Call forward on busy if the line is busy the call will forward to pre assigned number automatically Number for CFNRy Call forward no reply if the line is not answer the ca...

Page 30: ... on extension Timeout for answer Incoming call This timer set how long the phone sets ringing when get incoming call Send Polarity Reversal Enable polarity reversal to billing Detect Hook flash A protruding button where putting the receiver boards called Flash Always press is hang up pick up the receiver the fork lift machine from reed called by hand clap called Hook flash Hook flash is a process ...

Page 31: ...t port DTMF parameter Prefered Vocoder Configuration Interface as follow Figure 4 8 2 Media Parameter Configuration Interface Media parameter description RTP Start Port Default RTP port 8000 DTMF Method SINGAL INBAND RFC2833 RFC2833 Payload Type Optimization It is configurable When RFC2833 is selected payload negotiation parameter with remote side it includes two options Local and remote RFC2833 P...

Page 32: ...t Slience Suppression Default is disable if enable according to the current noise environment dynamically adjust mute inhibit threshold thus in the user in silent state stop transmission background noise bag and save about VoIP bandwidth In the low bandwidth environment can reduce the network congestion greatly improving VoIP call effect 4 8 3 SIP Parameter Figure 4 8 3 SIP Parameter Configuration...

Page 33: ...eject Anonymous Call Enable this function reject all anonymous call Disable by default Send Flash Event After hook flash flash event will report flash message to server and server deal with this information as ending Dial Key Dial up use as a end descriptor PRACK RFC3262 defined an optional extension methods PRACK provisional ACK Used to support the reliability of the temporary response Value of R...

Page 34: ...respo As below e 4 8 4 Elastix stix and chan Figure 4 8 5 ure4 8 6 Voice and Elastix w nd display yo es FXS Voice introduces onding exten Voicemail Con nge it as nece 5 Elastix Voice e Mail Setting will ask you to our message Gateway Use how voicema nsion numbe nfiguration Int essary Its de email Setting In SIP Param o leave a mes er Manual ail work in D r enable voic terface efault feature eter s...

Page 35: ... voicemail ac ssage fax mode F Figure 4 8 8 Fa ax mode supp ax sound dete ax error correc he rate of sen es FXS Voice ure 4 8 7 Voice ccount and th Fax sound de ax Parameter C port T 38 T 30 ection mode C ction informat nding and rece Gateway Use email Setting hen ask passw etection part Configure Inte Pass through Caller Callee A tion eiving er Manual word for Vali ty ECM Rate erface h Modem Ada ...

Page 36: ...ading a Digit Map to gateway Digit Map includes a series figure characters when the dial up sequence and one received a character string matching it means the number has received neat Digital string contains characters allowed data0 9 letterA D letter T letter x and parts of each string is a choice of dial up solutions means choose anyone means one reports letter T means detected timer overtime x ...

Page 37: ...nd including the two The subrange construct can only be used inside a range construct i e between and 6 Wildcard x matches any digit 0 to 9 7 Modifiers Match 0 or more times 8 Modifiers Match 1 or more times 9 Modifiers Match 0 or 1 times Example Assume we have the following digit maps 1 xxxxxxx x11 and a current dial string of 41 Given the input 1 the current dial string becomes 411 We have a par...

Page 38: ... 15 18 xxxxxxxxx Means that first is 13 15 or 18 followed by 8 digits 4 1 357 9 xx Means that first is 1 2 3 or 5 or 7 8 9 followed by 2 digits 4 8 6 Feature Codec Feature codec includes device function and call function Feature codec as follow Figure 4 8 10 Feature Code Configuration Interface ...

Page 39: ...ccess web through WAN port 160 0 Reset Factory 166 000000 reset factory Restart Device 111 restart device Call onhold offhold When call process dial into call hold Recovery the call through hook flash or Call by IP Directly dial the end user IP to call Call Waiting Activate 51 enable call waiting function Call Waiting Deactivate 50 forbid call waiting function Blind Transfer If the call transfer t...

Page 40: ...ype and internet end port have been bound by NAT for a local port Two back of NAT router devices established UDP communication through this information STUN doesn t support TCP connection and H 323 2 NTP Network Time Protocol NTP is a computer time synchronization protocol 3 Provision Auto Provisioning can be used to provide general and specific configuration parameters Settings to the DAGs and to...

Page 41: ...once Time Zone Time zone can be chosen System default the United States central time Chicago Primary Provision server IP Server IP address or domain provided by Provision server Secondary Provision server IP Server IP address or domain provided by Provision server Check Interval Every once in a while check whether a program or configuration files need to be updated System default 24 hours WEB Port...

Page 42: ...b biloxi com From Alice sip alice atlanta com tag 1928301774 Here Bob and Alice is the display Primary Secondary SIP User ID User account information provided by VoIP service provider ITSP Usually in the form of digit similar to phone number or actually a phone number Primary Secondary Authenticate ID SIP service subscriber s Authenticate ID used for authentication Can be identical to or different...

Page 43: ...the number selected last time if the minimum priority number is selected last time then the next number is the maximum priority number and move in cycles like this Group ring all ports ringing at the same time Port Add some ports to the same group 4 9 2 IP Trunk A peer to peer VoIP call occurs when two VoIP phones communicate directly over IP without IP PBXs between them A peer to peer call can be...

Page 44: ...meaningful name Remote Address Peer IP addressor domain name Remote Port Peer SIP port Heartbeat Default is disable if enable DAG will send OPTION to peer device 4 9 3 Routing Configuration Figure 4 9 3 Routing Parameter Configuration Interface This option determines the following routing of call take effect before or after manipulation 4 9 4IP Tel Routing Figure 4 9 4 IP Tel Routing Parameter ...

Page 45: ...n be 200 or 2 any means match any caller number like bob1 29801 Callee Prefix Called number Prefix its length normally less or equal to called number which helps to matching routing exactly if called number is 008675526456659 the called prefix can be 0086755 or 00 any means match any called number Calls to This call routing is routing to port or port group 4 9 5 Tel IP Tel Routing Figure 4 9 5 Tel...

Page 46: ...f called number is 008675526456659 the called prefix can be 0086755 or 00 any means match any called number Calls to This call routing is routing to port port group IP trunk and SIP server 4 10 Manipulation Configuration 4 10 1 IP Tel Callee Figure 4 10 1 IP Tel Callee number configuration Description IP Tel manipulation name Calls From This call come from IP trunk or SIP server Caller Prefix Call...

Page 47: ...00 any means match any called number Calls to This call routing is routing to port port group Stripped Digits from Left Remove the called number digits from the left Stripped Digits from Right Remove the called number digits from the right Prefix to Add Add a number prefix Suffix to Add Add a number suffix Number of Digits to Leave from Right Starting from the right to retain the called number dig...

Page 48: ... Callee Figure 4 10 3 Tel IPCallee Configuration parameters are the same with Tel IP Caller 4 11 Maintenance 4 11 1 syslog Parameter Syslogis a protocol used in TCP IP network transmission of record of the standard file information Syslog agreement belongs to a kind of master slave agreement Syslog sender will sent a small ...

Page 49: ...ing information error Stop error conditions of tools or some part of the realization of the function subsystem Figure 4 11 1 Syslog Parameter Configuration Enable send CDR and then send communication information to syslog server 4 11 2 Firmware Upload The process of firmware upload 1 Click Firmware Upload 2 Browse files and choose the loading program Name the file extension ldf 3 Click Upload the ...

Page 50: ... file select data file 3 Click Restore and then import successfully the device will restart automatically Figure 4 11 4 Data Restore Interface 4 11 5 Ping Test Send test data packets to IP check each other whether have response and statistical response time It is ping Used to test internet and analyzed network fault Application format Ping IP address It is used to check the network connectivity or...

Page 51: ...ka hop limit Internet Protocol parameter Frequently starting with a value like 128 Windows or 64 Linux routers decrement this and discard a packet when the TTL value has reached zero returning the ICMP error message ICMP Time Exceeded Tracert works by increasing the TTL value of each successive set of packets sent The first set of packets sent have a hop limit value of 1 expecting that they are no...

Page 52: ...h are the delay aka latency values typically measured in milliseconds for each packet Tracert introduce 1 Click tracert test 2 Fill IP address or domain connected click start Figure 4 11 6 Tracert Test Interface 4 11 7 Password Modification Includes WEB username and password Telenet username and password modify Note Default web and telnet username and password is admin admin ...

Page 53: ...ory settings Figure 4 11 8 Factory Reset Interface 4 11 9 Device Restart Click the Save button in the Configuration page to save the changes to the equipment configuration The following screen confirms that the changes are saved If the changes need restart reboot or power cycle the equipment to make the changes take effect Figure 4 11 9 Device Restart ...

Page 54: ... UDP User Datagram Protocol RTP Real Time Protocol PPPOE point to point protocol over Ethernet VLAN Virtual Local Area Network ARP Address Resolution Protocol CID Caller Identity DND Do NOT Disturb DTMF Dual Tone Multi Frequency NTP Network Time Protocol DMZ Demilitarized Zone STUN Simple Traversal of UDP over NAT PSTN Public Switched Telephone Network ...