HandHeld Image Kiosk 8560 User Manual Download

Page: 55 / 72

Image Kiosk 8560 User’s Guide- Pre-
liminary CP4 Draft

Rev (a)

6/27/06

5 - 23

Advice and Workarounds

Issue

Possible Causes and Solutions

The Client will not start on the device with an
error message about missing files.

Perform a soft reset.

The wireless network interface (port) does not
appear in the main AEGIS screen.

•           The license is not valid.
•           Restart the client: on the main screen tap Client > Restart.
•           Perform a soft reset.
•           If problem continues to persist through all of the above, there may be

a hardware failure.

The Client is not attaching to the correct AP.

The default network profile instructs the client to attach to the first
available AP. You must select a network, move it to the Configured
Networks list, and then move it above default in the list using the up
arrow buttons.
For more information, see

Wireless Networks Tab

on page

5-17.

The Client is failing authentication even though
all my information was entered correctly.

1. Verify that the network profile for the AP corresponds to the

authentication profile you created for it.

• Select the network profile in the Configured Networks list.
• Tap Properties. The Profile Info tab opens - see page

5-19

• In the Authentication profiles drop-down list, select the profile

you want to review.

• Tap View. The User tab appears displaying the profile’s

information.

2. Verify that you have configured the identity and password into the

correct fields on the User tab (page

5-19

) in the authentication

profile. If you are using PEAP or TTLS, the username and password
are entered in the Tunneled authentication section.

My AP does not broadcast its SSID. Even
though I have manually configured an AP with
that name, the Client won't associate with it.

• Make sure that the Network Name field contains the AP’s SSID.
• Verify that Do Active Scan is selected on the Profile Info tab; see

active scan

on page

5-19.

Otherwise, the Client will not attempt to find

the AP.

I am authenticated, but I don't get an IP
address through DHCP.

• On the main screen, tap on the port, tap Configure on the popup

menu, and select the Protocol tab. Verify that Renew IP Address is
selected; see page

5-18

• Make sure that radio is configured for DHCP and not assigned a static

IP address.

I cannot attach to my old network that does not
support 802.1x authentication, but is using
WEP encryption.

• On the Wireless Networks tab, verify that the SSID is at the top of the

Configured Networks list so it’s accessed first.

•           Tap the port and select Configure.
•           On the Wireless Networks tab, select the SSID and tap Properties.
•           On the Profile Info tab, select Do active scan.
•           On the WEP Mgmt tab, select Use key for data encryption.
•           Enter the WEP Key; see

Key

on page

5-20.

Tap OK.

•           On the main screen, tap Client > Restart to restart the Client.
•           The Client connects; wait for the main screen to update.
•           When the connection is complete, the port status indicator reads

"Associated" instead of "Authenticated." However, the log file will read
"Entered AUTHENTICATED state."

I made changes, but they do not appear to
have taken effect.

Always tap OK before exiting a screen you have changed.
Then, on the main window, tap Client > Restart to restart the Client.