HQ Infinity User Manual
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Hard to Guide Machine
Corrective Measure(s)
Carriage wheels not centered on
track
• Center the carriage wheels on top of the continuous track. Check
that the machine carriage has not jumped the track.
Thread caught in wheels
• Remove all thread or debris in wheels. Check that the tracks are
free of lint and threads.
Motor Fails to Run
Corrective Measure(s)
On/Off switch turned off
• Make sure that both power switches are turned on. First turn on
the rear power switch (to the 1 position); then turn on the red
power button on the front-left side of the machine.
Machine not receiving power
• Check that the power connector is securely plugged into the
back of the machine and the three-prong end is plugged into the
power source.
Uneven Quilt Design
Corrective Measure(s)
Take-up rollers may be bowed or
bent
• Make certain the fabric is not rolled too tight, causing the poles to
bow. Check that poles are inserted completely together with the
push pins engaged so bowing won’t occur.
Leaders are stretched or worn
• If fabric is beginning to stretch or fray, contact Handi Quilter to
purchase replacement leaders.
Thread Breaks
Corrective Measure(s)
Thread is poor quality or may
have severe twisting or thread
rot
• Look for severe twisting of threads when approximately 12 to
15 inches has been pulled off, with the ends pinched together.
Cotton threads are particularly susceptible to dry rot or wet rot
which makes thread brittle. Do not use poor quality thread, or
thread that is rotted or brittle.
Top and bobbin tensions not
balanced
• Balance the tension of the needle thread after ensuring the
bobbin tension is adjusted correctly. (For more information about
adjusting tension, see
Bobbin and Bobbin Tension
and E
asy-Touch
Tension™
in the
Using Your Machine
section of this manual.)
