9.2 | Troubleshooting
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Problem/Symptom
Corrective Measure
The Pro-Stitcher stitches, but the stitch lengths
vary and the quilting machine slows down or
even stops in some directions.
The problem can be narrowed to a specific encoder
wheel by running the quilting machine manually
(HQ Sixteen owners will need to press the Switch to
Handlebar Control button at the top left-hand corner
of the screen to pass control back to the handles).
Start the quilting machine from the handlebars in
Stitch Regulated mode and only move the machine left
and right. Then try only moving front and back. If the
quilting machine stops stitching while moving front and
back, then the problem is with the encoder mounted
to the back of the machine. If it stops stitching left
and right then the problem is with the encoder on the
carriage. Make sure the encoder wheels roll on the
tracks when moving the quilting machine and also that
the gray stitch regulator cable is plugged in securely to
the encoders.
HQ Sixteen owners: The C-Pod screen is blank
or scrambled and the handlebar screens are
stuck on a screen that says, “Handlebars
Version X.X”
The gray flat stitch regulator cable is plugged in upside-
down to one or both of the stitch regulator encoder
wheels. Make sure the red stripe on the gray cable is
facing up on both encoder connections.
An older version of the “Y” encoder is mounted to the HQ Sixteen
The HQ Pro-Stitcher begins to stitch but stops
right away.
Make sure the “Y” or “machine” encoder, which is
mounted to the back left-hand side (when looking from
the front) is the newest version encoder for the HQ
Sixteen. The old version has a 2-inch section of black
plastic heat shrink encasing a small circuit board where
the cable plugs in. The new version does not have that
2-inch section of black heat shrink. If the old encoder
is mounted to the machine, then replace it with the
new encoder that is included in the HQ Pro-Stitcher
accessory bag.
The white gears do not engage the blue flexirack
When the quilting machine is pushed by hand,
the horizontal and/or vertical crosshair lines do
not move.
Make sure the white gears fully engage the blue rack.
Use the manual engagement/disengagement tool
to adjust. Insert into the hole at the front of the EZ
Carriage.
Summary of Contents for Pro-Stitcher QM30010-2
Page 43: ...3 32 Installation www HandiQuilter com...
Page 53: ...4 10 Overview www HandiQuilter com...
Page 57: ...6 4 Art Stitch www HandiQuilter com...
Page 105: ...7 12 Quilt Menu www HandiQuilter com...
Page 131: ...HQ Pro Stitcher User Manual 10 8 Warranty Training Checklist...
Page 133: ...HQ Pro Stitcher User Manual 11 2 HQ Printouts...
Page 135: ...www HandiQuilter com 12 2 Tutorials...
