Preface
Version 2015v1
9
Warranty
Definitions of terms used in this warranty:
•
Consumable part: Part that is subjected to natural wear and tear or natural contamination during normal operation
within the lifetime of the product (section 9 of Handicare’s general terms and conditions of sale);
•
Client: Those who purchase the product directly from Handicare;
•
Corrective action: Repair, replace or refund of the product;
•
Dealer: Those who re-sell the product to the User;
•
Defect: Any circumstance due to which the product is not sound or fit to use, caused by a lack of quality of the
material used to manufacture the product as well as the quality of the manufacturing process;
•
Option: An accessory delivered by Handicare to extend the standard product model;
•
Product: Product that is delivered according to brochure or contract (e.g. wheelchair, scooter, battery-charger
etc.);
•
Part: Part of product that can be exchanged or replaced. This can be an option, accessory, service part or
consumable part;
•
Returns: Product or part that needs to be returned;
•
RMA-process: Process to return goods, contact Handicare’s Customer Service;
•
Service part: Part that is durable and may be subjected to natural wear and tear or natural contamination during
normal operation within the lifetime of the product.;
•
User: Those who use the product;
•
Warranty: The rights and obligations set forth in this document;
•
Warranty period: The period of time during which the warranty is valid;
•
Warranty provider: Handicare B.V., Vossenbeemd 104, 5705 CL Helmond, The Netherlands.
Notwithstanding the rights and obligations of Handicare, Client and User set forth in Handicare’s general terms and
conditions of sale, the rights of the Client and/or User towards Handicare in case of defects are limited to the
provisions set forth in this warranty. For the duration of the warranty period Handicare guarantees that the product
is without defects.
In case of any defects the User is required –within two weeks after discovery of the defect- to contact the dealer.
He has to complete a return form and return the product or part via the RMA-process. Handicare will, at its sole
discretion, take the corrective action it seems fit under the given circumstances within a reasonable period of time
(depends on nature of claim) from receipt of the completed return form. The warranty period will not be extended
after a corrective action.
Warranty period table
Manual wheelchairs
Description
Warranty period
Examples include, but are not limited to the
parts mentioned below
Frame
2 years
Weldment/frame
Service Parts
New: 1 year after invoice
Repaired: 90 days after invoice
Brakes
Consumable parts
40 days after invoice
Seat- and back textiles, wheels, griphandles etc.
Options/Accessories
2 years
Headrests, legrests, drum brake etc.
Not being service part or consumable part.
Seating
Description
Warranty period
Examples include, but are not limited to the
parts mentioned below
Frame
2 years
Weldment/frame
Electronics
1 year
Electronic components
Service Parts
New: 1 year after invoice
Repaired: 90 days after invoice
Metal parts
Consumable parts
40 days after invoice
Upholstery etc.
Options/Accessories
2 years
Lap strap, bag brackets etc.
Not being service part or consumable part.
