3.2.6.
Gratuity/Tips
To get the gratuity/tips feature, you have to ask for it especially from your POS app provider. If
you request to include gratuity/tips as an option during the transaction process, the menu
appears before pin entry where the customer can choose the amount.
Below is an example of the default gratuity/tip menu for a £20,00 sale:
This is what happens in a Chip & PIN transaction with gratuity/tips enabled:
1. Transaction is initiated in the POS app on the smartphone, computer, or tablet
2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #12 in
section 1.2) with the chip facing up and towards the HiLite card reader
3. When the gratuity/tips menu appears, scroll menu using
[Up arrow] and
[Down arrow] to select how much you want to tip
4. Press
[OK button] to select tip amount, if you select “ENTER AMOUNT”:
a. Enter tip amount using the keypad (use
[back button] to erase and then the
keypad to re-enter amount if you make a mistake)
b. Press
[OK button]
5. Enter PIN using the keypad and press
[OK button] (use
[back button] to erase
and then the keypad to re-enter pin if you make a mistake)
6. When message “REMOVE CARD” appears, remove the card from the EMV chip reader
The merchant is responsible for providing the customer with the receipt from the POS app.
Menu item
No tip
18% £3,60
20% £4,00
25% £5,00
Enter amount
!
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