Page 222
Troubleshooting Tips
HotSync problems
Problem
Solution
Why can’t I synchronize
my handheld with my
computer?
Try each of these in turn. After each step, try to synchronize to see
if the problem persists:
■
Make sure you installed the software that came with your
handheld. You must install this software even if you upgraded
from another Palm OS handheld.
■
Make sure you selected your user name in Palm Desktop
software before beginning the HotSync operation.
■
Perform a soft reset. See page 214 for details.
■
Make sure the HotSync Manager icon
appears in the
Windows system tray in the lower-right corner of the screen. If
it does not appear, open the Start menu, select Programs,
Handspring, and then HotSync Manager.
■
Click the HotSync Manager icon and make sure that the Local
USB option has a check next to it. If you are using an optional
serial cable, make sure that the Local Serial has a check next
to it, then select Setup and confirm that the COM port setting
matches the port where you attached the serial cable.
■
Make sure the cable is connected securely to your computer
and your handheld.
■
Make sure you are using the correct type of cable. If your
computer does not have a USB port, or is running Windows 95
or Windows NT 4.0, you must use a serial cable.
■
If you’re using a USB cable, navigate to the Handspring
program group and select the Handspring USB utility.
■
If you are using a USB cable, disconnect any other USB devices
you are using. If you’re connecting your cable to a USB hub,
disconnect it and connect your cable directly to your computer.
■
If you are using a serial cable, try a lower baud rate setting on
the Local tab in the Setup dialog box.
■
Restart your computer.
■
If you installed a conduit from a non-Handspring software
developer, contact the developer for support.
I did a HotSync
operation, but one of my
applications did not
synchronize.
Click the HotSync Manager and choose Custom. Make sure that
the conduit appears on the list and that it is set to Synchronize the
files. See page 159 for details.
Summary of Contents for Treo 90
Page 1: ...Treo 90 Handheld User Guide Windows Edition ...
Page 10: ...Page 10 Contents ...
Page 26: ...Page 26 Introduction to Your Treo 90 Handheld ...
Page 36: ...Page 36 Entering Data in Your Handheld ...
Page 52: ...Page 52 Managing Your Applications ...
Page 113: ...Chapter 6 Page 113 Options menu About To Do List Shows version information for To Do List ...
Page 136: ...Page 136 Application Specific Tasks ...
Page 156: ...Page 156 Setting Preferences for Your Handheld ...
Page 192: ...Page 192 Advanced HotSync Operations ...
Page 212: ...Page 212 Using the Wireless Application Suite ...
Page 234: ...Page 234 Non ASCII Characters for Login Scripts ...