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Troubleshooting Tips
Password problems
Technical support
If you cannot solve your problem after reviewing the sources listed at the beginning of this
appendix, check our web site www.handspring.com for the latest technical support information.
Before requesting support, please experiment a bit to reproduce and isolate the problem. When
you do contact support, please be ready to provide the following information:
■
The name and version of the operating system you are using
■
The actual error message or state you are experiencing
■
The steps you take to reproduce the problem
Problem
Solution
I forgot the password, and my
handheld is not locked.
You can use Security to delete the password. If you do this,
your handheld deletes all entries marked as private. You can,
however, perform a HotSync operation
before
you delete the
password: the HotSync process backs up all entries, whether
or not they are marked private. In this case, the following
procedure restores your private entries and lets you access
them:
1. Use the Palm Desktop software and the cable to
synchronize your data.
2. Tap Forgotten Password in Security to remove the
password and delete all private records.
3. Perform a HotSync operation to synchronize your data
and restore the private records by transferring them from
your computer to your handheld.
I forgot the password and my
handheld is locked.
If you assign a password and lock your handheld, you must
perform a hard reset to continue using your handheld. See
page 215 for details.
Summary of Contents for Treo 90
Page 1: ...Treo 90 Handheld User Guide Windows Edition ...
Page 10: ...Page 10 Contents ...
Page 26: ...Page 26 Introduction to Your Treo 90 Handheld ...
Page 36: ...Page 36 Entering Data in Your Handheld ...
Page 52: ...Page 52 Managing Your Applications ...
Page 113: ...Chapter 6 Page 113 Options menu About To Do List Shows version information for To Do List ...
Page 136: ...Page 136 Application Specific Tasks ...
Page 156: ...Page 156 Setting Preferences for Your Handheld ...
Page 192: ...Page 192 Advanced HotSync Operations ...
Page 212: ...Page 212 Using the Wireless Application Suite ...
Page 234: ...Page 234 Non ASCII Characters for Login Scripts ...