Page 240
Troubleshooting Tips
Password problems
Problem
Solution
I forgot the
password, and my
handheld is not
locked.
You can use Security to delete the
password. If you do this, your handheld
deletes all entries marked as private. You
can, however, perform a HotSync operation
before
you delete the password: the HotSync
process backs up all entries, whether or not
they are marked private. In this case, the
following procedure restores your private
entries and lets you access them:
1. Use the Palm Desktop software and
the cradle to synchronize your data.
2. Tap Forgotten Password in Security
to remove the password and delete
all private records.
3. Perform a HotSync operation to syn-
chronize your data and restore the
private records by transferring them
from your computer to your
handheld.
I forgot the password
and my handheld is
locked.
If you assign a password and lock your
handheld, you must perform a hard reset to
continue using your handheld. See
“Performing a hard reset” in Appendix A
for more information.
Summary of Contents for Visor Visor Edge
Page 1: ...Visor Edge Handheld User Guide Macintosh Edition ...
Page 10: ...Page 2 ...
Page 36: ...Page 28 Introduction to Your Visor Edge Handheld ...
Page 50: ...Page 42 Entering Data in Your Handheld ...
Page 62: ...Page 54 Managing Your Applications ...
Page 72: ...Page 64 Overview of Basic Applications ...
Page 164: ...Page 156 Application Specific Tasks ...
Page 232: ...Page 224 Setting Preferences for Your Handheld ...
Page 238: ...Page 230 Maintaining Your Handheld ...
Page 250: ...Page 242 Troubleshooting Tips ...