Hanlong UC803, User Manual

Page 1: ...support hanlongtek com Nanjing Hanlong Technology Co Ltd USER GUIDE UC803 P Version 1 0 3 59 ENTERPRISEHDIPPHONE 86 25 84608050...

Page 2: ...gy Co LTD gives its right to download and print copies of this content only for private use as a user manual No parts shall have the right to alter modify or use as commercial means without the expres...

Page 3: ...Notices Information 2 Cleaning To clean the device use an anti static cloth Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone...

Page 4: ...amiliar with Your Phone 10 Hardware Components Preview 10 Icon Preview 13 Memory Key Function Overview 14 Basic Features Configuration 16 Web Login 16 Administrator Password 17 Language 18 Time and Da...

Page 5: ...age 45 Intercom 46 Speed Dial 47 Direct Pickup 48 Group Pickup 49 BLF 49 Shared Line 51 Record 52 Call Park 53 Paging 53 DTMF 54 Prefix 55 Upgrade 56 Factory Reset 56 Upgrade 56 Troubleshooting 59 Why...

Page 6: ...Getting Started Getting Started Packing List The package contains the following parts please check if all the items are not missed The phone device The footstand Handset Headset cord 5...

Page 7: ...Getting Started Power adapter Ethernet cable Quick installation reference Phone Installation 6...

Page 8: ...Getting Started 1 Attach the Foot stand 2 Connect the Handset and optional Headset 7...

Page 9: ...lization After your phone has been powered up the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization process by loading the saved con...

Page 10: ...hen show Initializing during the initialization By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings e g IP address subnet mask default...

Page 11: ...ther some information Power Indicator LED To indicate the power status Line keys The phone supported up to 4 accounts Steady green idle interface during a call Blink red a call incoming Soft keys Labe...

Page 12: ...l green light 2 To un mute the call Memory Keys To be configured as different function as Line Speed Dial BLF BLF List Voice mail Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Hold Confere...

Page 13: ...utton to place a call in hands free mode Volume To decrease the volume To increase the volume Alphanumeric keypad To enter the phone numbers letters and so on Message To indicator the New message and...

Page 14: ...with Your Phone Icon Preview Icon Description Network Registered succeed Unregistered Speakerphone mode Handset mode Headset mode Mute Forward Do Not Disturb Received calls Dialed Calls Missed calls...

Page 15: ...ing Familiar with Your Phone 14 Memory Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Conference Forward Transfer Hold DND Re...

Page 16: ...Getting Familiar with Your Phone 15 Call Return Record URL Record Paging Group Listening Public Hold Private Hold Shared Line URL...

Page 17: ...rt will mainly introduce the basic configuration as the Time Language and Volume Web Login Get the IP address Press Menu Status Information Input the IP Address in the web browser Input the user name...

Page 18: ...ssword The password is mainly used for login the web interface or set the advanced settings through phone interface And the default password of the administrator is admin To change to password via Pho...

Page 19: ...onfiguration Note When you use the web interface user name admin password admin default Language The default Phone interface language is English To change the language via Phone interface Press Menu S...

Page 20: ...n the language packs currently loaded to the IP phone Time and Date The time and date show on the idle page and it can be set and change by SNTP server automatically or manual setting To configure the...

Page 21: ...figure the Time Date Format To press Menu Setting Basic setting Time Date Format Press and or press Info to change between 12 Hour or 24 Hour Press and or press Info to change among Y M D year month d...

Page 22: ...guration Network Advanced NTP Server Fill the value in the blank To change the Time Zone and Date Display Format via web interface Setting Preference Time Zone Select the necessary one Press to save t...

Page 23: ...the Screensaver Type to choose one of the type Backlight off Time Logo Press or Save soft key to save the selected configuration To disable screen saver via Phone To press Menu Display Screensaver Pre...

Page 24: ...You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface Press Menu Setting Basic Settings Ring Tone Press and to select the aimed one Press or Save soft k...

Page 25: ...ted one Click to save the configuration To configure Distinctive Ring Tone via Phone Interface Press Directory Select the target contact Press Detail soft key to edit the contact Press and to select t...

Page 26: ...volume keys and To adjust the Ring tone volume Option 1 To press and on the idle page Option 2 To press and during the call is ringing To adjust the handset volume To press and during a call in hands...

Page 27: ...the directory you can add or delete your friends business partner or anyone others phone No so you will not forget their number Or put some anonymous phone No in the blacklist to prevent from being di...

Page 28: ...tory Press and to select the targeted one Press and switched among the All calls Dialed calls Received calls Missed Calls and Forward Calls Press Option soft key Add to Contacts Edit the necessary inf...

Page 29: ...ry information as Name Phone number Press save soft key or to add the contacts successfully To add blacklist from history Press History soft key or press Menu History Local history Press and to select...

Page 30: ...nding Placing a call by hands free speakerphone Press the or press the Line key then you can hear the dial tone Press the number Press or press the Send soft key then the call is sending To place a ca...

Page 31: ...e During the conference to end the call is same as mentioned above Receive a Call There are three ways to receive a call when the phone is ringing To receive a call by handset Pick up the handset the...

Page 32: ...keep silent no ring tone display Auto Answer Enable auto answer feature you will answer all incoming call automatically To enable Auto Answer via Webpage To Click Account Advanced To choose Yes for t...

Page 33: ...ld a call under handset mode Press Hold soft key to hold the current call Press Resume soft key to resume the call on hold To hold a call under headset mode Press Hold soft key to hold the current cal...

Page 34: ...ransfer When you use this feature you can transfer Press Transfer soft key during the conversation the call is on hold now Enter the number that transfers to Press Transfer soft key and now the blind...

Page 35: ...should at least one line key set as Auto Semi Attended Transfer Press the transfer soft key during the conversation the call is on hold now Enter the number transfer to and then press then you can her...

Page 36: ...key then A B and C are now in a conference and now this is 3 way conference A press line 3 key the current 3 way conference is placed on hold A enter the number of D and then press send soft key or D...

Page 37: ...istrator To realize the 5 way conference the line should be all available Call Forward This phone supports static forward always forward busy forward and no answer forward and dynamic forward To confi...

Page 38: ...he configuration To configure no answer forward No Answer Forward Incoming calls are forwarded if not answered after some time Press Menu Features Call forward No answer forward Press and or press inf...

Page 39: ...terface Press Menu Features Call forward Always Busy No answer Forward Press and or press info soft key to select the disable choice Press or Save soft key to save the configuration To cancel the forw...

Page 40: ...s you to dial the last phone call you received To configure the Call Return via phone interface Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example Select th...

Page 41: ...Anonymous Call filed Enter the call on code optional call off code optional Press or Save soft key to save the configuration To cancel anonymous call feature Press Menu Features Anonymous Call Press...

Page 42: ...d or press info soft key to select the disable choice in Rejection filed Press or Save soft key to save the configuration Call Mute When you use the Mute feature the other parties will not hear your v...

Page 43: ...e is no DND icon on the LCD Key as Send To configure Key as Send Press Menu Features Key as Send Press and or press info switch soft key to select the enable choice Press or Save soft key to save the...

Page 44: ...mber 3 Click the to save the configuration Keypad Lock To enable Keypad Lock via Phone 1 Press Menu Settings Advanced Setting Phone Setting Lock 2 Press Info or Switch to change choose lock type All K...

Page 45: ...he phone is Lock only Emergency Number can be sent To click Saveset to save the configuration To Disable Keypad Lock via Webpage 1 Click Webpage Setting Preference 2 To choose Disable for the Phone Lo...

Page 46: ...Click to save the configuration Delete the number and save the configuration and then now the Hotline auto dial is cancelled Advanced Features Voice Message This phone supports Voicemail and when the...

Page 47: ...o the configured one o configure intercom feature via phone interface Function Keys Line or Memory keys as Function Keys emory key1 for example Press W T Press Menu Features M and or press info soft k...

Page 48: ...ey o configure Speed Dial feature via phone interface Function Keys Line or Memory keys as Function Keys emory key1 for example Press W T Press Menu Features M and or press info soft key to select the...

Page 49: ...unction Keys emory key1 for example Press W T Press Menu Features M 48 and or press key to select the Speed Dial in the type field Enter the value Press or Save soft key to save the configuration hen...

Page 50: ...ion To configure the Group Pick up via Web interface Click Function keys Line or Memory key Select the desired Line or Memory key and select Group Pickup in the Type Enter the pickup code and followed...

Page 51: ...geted Value Number Press and or press info soft key to select the Account ID Enter the Pickup Code Press or Save soft key to save the configuration To configure a BLF key by web Click Function keys Li...

Page 52: ...Line or Memory keys as Function Keys Memory key1 for example Select the wanted Line or Memory key Press and or press info soft key to select the Shared Line in the type field Press and or press info...

Page 53: ...a phone interface Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example Select the wanted Line or Memory key Press and or press info soft key to select the Key...

Page 54: ...or Memory keys as Function Keys Memory key1 for example Select the wanted Line or Memory key Press and or press Switch soft key to select the Key Event in the type field Press and or press Switch soft...

Page 55: ...configuration To configure the Paging via Web interface Click Function keys Line or Memory key Select the desired Line or Memory key and select Paging in the Type Click the to save the configuration...

Page 56: ...as Function Keys Memory key1 for example Select the wanted Line or Memory key Press and or press info soft key to select the Prefix in the type field Enter the value Press or Save soft key to save th...

Page 57: ...rver where the new code image is located The TFTP upgrade can work in either static IP or DHCP mode using private or public IP address It is recommended to set the TFTP server address in either a publ...

Page 58: ...ame LAN segment Go to File Configure Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade Start the TFTP server in the UC IP PHONE s web con...

Page 59: ...is available http www solarwinds com products freetools free_tftp_server aspx To upgrade manually via the Web configuration interface Download the firmware Click Management Upgrade Click Brower or the...

Page 60: ...display Network Unavailable Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operation...