Hanlong UC860, User Manual

Page 1: ...UC860 P User Guide www hanlongtek com 86 25 84658050 Nanjing Hanlong Technology Co Ltd support hanlongtek com...

Page 2: ...ogy Co LTD gives its right to download and print copies of this content only for private use as a user manual No parts shall have the right to alter modify or use as commercial means without the expre...

Page 3: ...Notices Information 2 Cleaning To clean the device use an anti static cloth Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone...

Page 4: ...Initialization 9 Getting Familiar with Your Phone 11 Hardware Components Preview 11 Icon Preview 14 Memory Key Function Overview 16 Basic Features Configuration 18 Web Login 18 Administrator Password...

Page 5: ...d Dial 54 Direct Pickup 55 Group Pickup 56 BLF 56 Shared Line 58 Record 59 Call Return 60 Call Park 61 Paging 61 DTMF 62 Prefix 63 Upgrade 64 Factory Reset 64 Upgrade 64 Troubleshooting 67 Why is the...

Page 6: ...Getting Started Getting Started Packing List The package contains the following parts please check if all the items are not missed 1 The phone device 2 The footstand 3 Handset 5...

Page 7: ...Getting Started 4 Headset cord 5 Power adapter 6 Ethernet cable 6...

Page 8: ...Getting Started 7 Quick installation reference Phone Installation 1 Attach the Foot stand 7...

Page 9: ...Getting Started 2 Connect the Handset and optional Headset 8...

Page 10: ...lization After your phone has been powered up the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization process by loading the saved con...

Page 11: ...hen show Initializing during the initialization By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings e g IP address subnet mask default...

Page 12: ...other some information Power Indicator LED To indicate the power status Line keys The phone supported up to 4 accounts 1 Steady green idle interface during a call 2 Blink red a call incoming Soft keys...

Page 13: ...l Conference To place a conference call Memory Keys To be configured as different function as 1 Line 2 Speed Dial 3 BLF 4 BLF List 5 Voice mail 6 Direct Pickup 7 Group Pickup 8 Call Park 9 Intercom 10...

Page 14: ...increase the volume Hold To hold or to resume a call during a conversation 13 Information To show the accounts status and some other relevant information Transfer To transfer a call to a third party...

Page 15: ...th Your Phone Icon Preview Icon Description Network available Network down Registered succeed Unregistered Speakerphone mode Handset mode Headset mode Voice messages Text message Mute Do Not Disturb V...

Page 16: ...Getting Familiar with Your Phone Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked 15...

Page 17: ...ing Familiar with Your Phone 16 Memory Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Conference Forward Transfer Hold DND Re...

Page 18: ...Getting Familiar with Your Phone 17 Call Return Record URL Record Paging Group Listening Public Hold Private Hold Shared Line URL...

Page 19: ...part will mainly introduce the basic configuration as the Time Language and Volume Web Login 1 Get the IP address Press Menu Status 2 Input the IP Address in the web browser 3 Input the user name defa...

Page 20: ...d for login the web interface or set the advanced settings through phone interface And the default password of the administrator is admin To change to password via Phone Interface 1 Press Menu setting...

Page 21: ...on Note When you use the web interface user name admin password admin default Language The default Phone interface language is English To change the language via Phone interface 1 Press Menu Setting B...

Page 22: ...tures Configuration 2 Press or Save soft key to save the configuration To change the language via Web Interface 1 Setting Preference Web Language 2 Select the necessary one 3 Press to save the configu...

Page 23: ...setting To configure the time and Date by SNTP setting 1 To press Menu Setting Basic setting Time Date SNTP Settings 2 Press or or to change the Time zone 3 Fill the NTP server1 NTP Server2 and Dayli...

Page 24: ...figuration To configure the Time Date Format 1 To press Menu Setting Basic setting Time Date Format 2 Press and or press to change between 12 Hour or 24 Hour 3 Press and or press to change among Y M D...

Page 25: ...ge between Disable and Enable 3 Press or Save soft key to save the configuration To configure the Time and Date by web interface 1 Login Login name admin password admin default 2 Network Advanced NTP...

Page 26: ...nd date from the Simple Network Time Protocol SNTP server please contact your system administrator for more information Ring Tone You can adjust the type and volume of the ring tone To adjust the Ring...

Page 27: ...Configuration To adjust the Ring Tone Type via Web Interface 1 Account Advanced Account Ring Tone 2 Select the wanted one 3 Click to save the configuration To configure Distinctive Ring Tone Via Phon...

Page 28: ...Detail soft key to edit the contact 4 Press and to select the wanted Ring Tone for the contact 5 Press Save soft key to save the contact To configure Distinctive Ring Tone Via Web Interface 1 Setting...

Page 29: ...st the volume for the phone by the volume keys and To adjust the Ring tone volume 1 Option 1 To press and on the idle page 2 Option 2 To press and during the call is ringing To adjust the handset volu...

Page 30: ...Basic Features Configuration To adjust the headset volume To press and during a call in headset mode To adjust the speaker Volume To press and during a call in speaker mode 29...

Page 31: ...o change the wallpaper 1 To press Menu Display wallpaper 2 Press and or press Switch soft key to display the different pictures 3 Press or Save soft key to save the selected picture as the wallpaper D...

Page 32: ...e necessary information as Name Phone number 4 Press save soft key or to add the contacts successfully To add contacts from history 1 Press History soft key or press Menu History Local history 2 Press...

Page 33: ...Basic Features Configuration To add contacts via web interface 1 Click Directory 2 Enter the name number and some other information 3 Press and then press button 32...

Page 34: ...information as Name Phone number 4 Press save soft key or to add the contacts successfully To add blacklist from history 1 Press History soft key or press Menu History Local history 2 Press and to sel...

Page 35: ...ng Placing a call by hands free speakerphone 1 Press the or press the Line key then you can hear the dial tone 2 Press the number 3 Press or press the Send soft key then the call is sending To place a...

Page 36: ...t key or press Note 1 During the conference to end the call is same as mentioned above Redial a Call To redial the last placed call from the IP Phone Press directly when LCD is on the idle interface R...

Page 37: ...one by soft key when the call is coming 1 To press the Reject soft key to reject the call Or press to reject the current call 2 To press Forward to forward to another phone 3 To press Silence soft key...

Page 38: ...soft key or to hold the current call 2 Press Resume soft key or to resume the call on hold To hold a call during the speaker mode 1 Press Hold soft key or to hold the current call 2 Press Resume soft...

Page 39: ...on hold now 2 Enter the number that transfer to and press the send soft key or 3 Start the second conversation press or transfer soft key then transfer completed NOTE To transfer calls across SIP dom...

Page 40: ...is IP Phone supports up to 5 way conference 5 way conference 1 Assuming that call party A and B are in conversation A wants to bring C D and E in a conference 2 A press line 2 key the call is placed o...

Page 41: ...to continue the conversation with B 2 Once A hangs up the call the conference is ended while if B or C drops the call A C or A B conversation continues 3 The conference feature is not available on all...

Page 42: ...ing calls will forward immediately to configured number 1 Press Menu Features Call forward Always Forward 2 Press and or press to select the enable choice 3 Enter the forward to number and on code opt...

Page 43: ...er and on code optional off code optional 4 Press or Save soft key to save the configuration To configure no answer forward No Answer Forward Incoming calls are forwarded if not answered after some ti...

Page 44: ...s enabled the Icon will display on Top of the LCD To configure Forward via Web Interface 1 Setting Features 2 Click On for the Always Busy No Answer 3 Fill the Forward to Number 4 Optional fill the on...

Page 45: ...ward Press and or press to select the disable choice Press or Save soft key to save the configuration To cancel the forward feature via Web Interface 1 Setting Features 2 Click Off for the Always Busy...

Page 46: ...rward Hide Caller ID Just enable the anonymous call feature you can set your ID do not appear on the other phone that you called To configure anonymous call 1 Press Menu Features Anonymous Call 2 Pres...

Page 47: ...uration Reject Anonymous If you do not want to be disturb by anonymous calls you can set the reject anonymous call features so you will not hear the unknown calls To configure rejecting anonymous call...

Page 48: ...s and or press key to select the disable choice in Rejection filed 3 Press or Save soft key to save the configuration Call Waiting To configure call waiting 1 Press Menu Features Call Waiting 2 Press...

Page 49: ...t the disable choice 3 Press or Save soft key to save the configuration Call Mute When you use the Mute feature the other parties will not hear your voice while you can hear their voice Call mute appl...

Page 50: ...g calls automatically and you can see the mute icon shown on the Top of the LCD on idle page To enable DND feature 1 Press the DND soft key when the phone is idle and then shown on the LCD To disable...

Page 51: ...res Key as Send 2 Press and or press key to select the disable choice 3 Press or Save soft key to save the configuration Hot Line To configure Hot Line 1 Press Menu Features Hot Line 2 Enter the Numbe...

Page 52: ...e auto dial via Web Interface 1 Setting Features 2 Fill the number in the Hotline Number and Hotline Time out 3 Click to save the configuration Delete the number and save the configuration and then no...

Page 53: ...en pick up the handset or press speaker key you will hear some quick busy tone To configure the Voice mail feature 1 Press Menu Messages Voice Mail Set Voice Mail 2 Enter the Account1 2 3 4 NO 3 Press...

Page 54: ...Memory key1 for example 2 Press and or press key to select the intercom in the type field 3 Enter the targeted Number 4 Press or Save soft key to save the configuration Then the selected Line or Memo...

Page 55: ...the definite key To configure Speed Dial feature via phone interface 1 Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example 2 Press and or press key to select...

Page 56: ...res Function Keys Line or Memory keys as Function Keys Memory key1 for example 2 Press and or press key to select the Speed Dial in the type field 3 Enter the value 4 Press or Save soft key to save th...

Page 57: ...onfiguration To configure the Group Pick up via Web interface 1 Click Function keys Line or Memory key 2 Select the desired Line or Memory key and select Group Pickup in the Type 3 Enter the pickup co...

Page 58: ...ter the targeted Value Number 5 Press and or press key to select the Account ID 6 Enter the Pickup Code 7 Press or Save soft key to save the configuration To configure a BLF key by web 1 Click Functio...

Page 59: ...gure the line key as shared line via phone interface 1 Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example 2 Select the wanted Line or Memory key 3 Press and...

Page 60: ...ve the configuration and then restart Note This feature is not available on all servers For more information contact your system administrator Record With record feature you can record calls by pressi...

Page 61: ...support this feature or not Call Return This feature allows you to dial the last phone call you received To configure the Call Return via phone interface 1 Press Menu Features Function Keys Line or M...

Page 62: ...or press Switch soft key to select the Key Event in the type field 4 Press and or press Switch soft key to select the Call Park 5 Press or Save soft key to save the configuration To configure the Cal...

Page 63: ...ne or Memory key and select Paging in the Type 3 Click the to save the configuration DTMF To configure the DTMF via Phone Interface 1 Press Menu Features Function Keys Line or Memory keys as Function...

Page 64: ...e wanted Line or Memory key 3 Press and or press key to select the Prefix in the type field 4 Enter the value 5 Press or Save soft key to save the configuration To configure the Prefix via Web interfa...

Page 65: ...server where the new code image is located The TFTP upgrade can work in either static IP or DHCP mode using private or public IP address It is recommended to set the TFTP server address in either a pu...

Page 66: ...segment 3 Go to File Configure Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server in the UC IP PHONE s web config...

Page 67: ...ilable http www solarwinds com products freetools free_tftp_server aspx To upgrade manually via the Web configuration interface Download the firmware Click Management Upgrade Click Brower or the blank...

Page 68: ...hone display Network Unavailable Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is oper...