1 Warranty conditions
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The warranty for all Hannspree products is for 2 years from the date of
purchase
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For 14 days following the purchase date the product can be returned to
Ideal Shopping for a full refund
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Warranty will be honoured on receipt of a valid proof of purchase ie invoice
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Warranty will only cover genuine faults. A charge will be levied to cover
any products faulty due to damage caused by the customer
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Warranty does not cover consumables, for a full list of terms and
conditions please see Appendix 1 or refer to our website
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http://www.hannspree.eu/en/warranty
2 Making a claim for repair
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All Hannspree warranty is managed by our authorised UK based service
provider
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If you have a faulty product please first have the following details ready
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Product code Typically begins with two letters and can be found on the
product and or packaging
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Product serial number – Both on the product packaging and on the
barcode of the product
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Your proof of purchase – ie invoice from Ideal World
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Then call 01926 818209 to log your product and claim your warranty
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Alternatively the product details can be completed online at
www.repairtech.co.uk/hannspree_rma.asp
3 The call logging process
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Describe your fault to the customer service representative. They will
ascertain whether there is something that can be done without the need
to send the unit back for repair
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If it is a fault which needs to be assessed by one of our engineers then
you will be given a unique RMA reference number. This is the number
that should be quoted on all future correspondence about your product.
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You will then be asked to return the product to our service centre for
assessment and will be sent a confirmation email with further instructions
(Appendix 2)
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The RMA reference number will be open for 30 days, should no product
be received back in this time it will be presumed that the fault has been
rectified and the call log will be deleted from our system and deemed
closed
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Summary of Contents for Hannspree Hanns.G Series
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