Hansaton AQ sound FS R Series, Manual

Page 1: ...AQ sound FS R AQ sound FS RT hearing aid guide AQ sound FS R AQ sound FS RT AQ sound FS R myChoice AQ sound FS RT myChoice HANSATON T Charger HANSATON Comfort Charger Combi HANSATON Charger ...

Page 2: ...c AQ sound FS R 9 7 5 3 1 c AQ sound FS RT 9 7 5 3 1 c Dome c AQ sound FS R myChoice c SlimTip c AQ sound FS RT myChoice c cShell Charging accessory c HANSATON T Charger c HANSATON Comfort Charger Combi c HANSATON Charger If no box is checked and you do not know the model of your hearing aid or charging accessories please askyour hearing care professional The hearing aids described in this user gu...

Page 3: ...nd warranty 44 22 Compliance information 46 23 Information and explanation of symbols 51 24 Troubleshooting guide 55 25 Important safety information 62 26 Tinnitus masker 85 Table of contents Thank you Thank you for choosing these hearing aids Please read the user guide carefully to make sure that you understand and get the best out of your hearing aids Training is not required for handling of thi...

Page 4: ...off press the lower part of the button for 7 seconds until the solid orange light appears Then release the button Tap control only available for models 9 7 5 and 3 If paired with a Bluetooth enabled device multiple functions can be accessed using tap control please refer to chapter 10 This is also indicated in your individual instructions To use tap control tap the top of your ear twice Charging y...

Page 5: ... 3 Microphones sound enters your hearing aids through the microphones 4 Charging contacts 5 Dome holds the speaker unit in place in your ear canal 6 Speaker unit amplifies the sound and sends it directly into the ear canal 7 Retention piece helps prevent the dome and speaker unit from moving out of the ear canal 8 Custom mold holds the hearing aids in place 3 3 1 4 3 3 1 4 Possible earpieces cShel...

Page 6: ...t right indicators Space for drying capsule cover closed HANSATON Comfort Charger Combi Charger Indicator light for power Micro USB connection to external power supply Space for earpieces Hearing aid charging slots with left right indicators Charger case lid HANSATON T Charger USB C connec tion to external power supply ...

Page 7: ...ger and HANSATON Comfort Charger Combi use Micro USB HANSATON T Charger uses USB C The power supply may not be provided with this product Any power supply with the below specifications may be used Power supply specification Power supply input voltage 100 240 VAC 50 60 Hz current 0 25 A Power supply output voltage 5 VDC 5 current 1 A Charger input voltage 5 VDC 5 current 250 mA USB cable specificat...

Page 8: ...n previous page page 9 4 Charging your hearing aids Low power You will hear two beeps when the hearing aid battery is low You will have approximately 60 minutes before you have to charge the hearing aids after this time the hearing aids automatically shut down this can vary depending on the hearing aid settings The hearing aids contain built in and non removable rechargeable Lithium ion batteries ...

Page 9: ...ger 2 The indicator light on the hearing aids will show the charging state of the battery until the hearing aids are fully charged When fully charged the indicator light will remain on i e solid green light Indicator light Percentage charged Charging time 0 10 11 80 30 min 30 60 min 50 90 min 80 81 99 100 3h The charging process will automatically stop when the batteries are fully charged so the h...

Page 10: ...ase make sure to turn off the hearing aid to prevent discharge To switch off the charger remove the power supply from the power outlet Turn off your hearing aid before inserting it in the disconnected charger to store it Do not hold the wires to remove the hearing aids from the charger as this can damage them 5 Left and right hearing aid markers There is a red or blue marking on the back of the he...

Page 11: ... ear canal The wire should lie flush against your head and not stick out 3 If there is a retention piece tuck it into the bowl of your ear to secure your hearing aid 2 3 1 7 Removing the hearing aid 1 Pull on the bend of the wire and remove the hearing aid from behind the ear Labeling The serial number and year of manufacture are located near the colored hearing aid marking 1 ...

Page 12: ...ional may change the functionality See your hearing care professional for more information Bluetooth is a registered trademark owned by the Bluetooth SIG Inc 9 On off Switch on hearing aid The hearing aid is configured to switch on automatically when removed from the charger If this function is not configured firmly press and hold the lower part of the button for 3 seconds until the indicator ligh...

Page 13: ...oice assistant To use tap control tap the top of your ear twice 11 Connectivity overview The illustration below shows some of the connectivity options available for your hearing aids Please see the user guide that came with your accessory for more information Please contact your hearing care professional to get a TV Connector Remote Control PartnerMic or Roger accessories Mobile phone TV Connector...

Page 14: ...y setting menu 2 Switch on both hearing aids You now have 3 minutes to pair your hearing aids with your device 3 Your device shows a list of Bluetooth enabled devices Select the hearing aid from the list to simultaneously pair both hearing aids A beep confirms successful pairing Connecting to your mobile phone After your hearing aids have been paired to your phone they will automatically connect a...

Page 15: ... by the hearing aid s microphones and transmitted back to the phone Two active Bluetooth devices such as a phone can be connected to your hearing aids with support for additional pairings Making a phone call Enter the phone number and press the dial button You will hear the dialing tone through your hearing aids Your voice is picked up by the hearing aid microphones and transmitted to the phone Yo...

Page 16: ...t of the multi function button on the hearing aid less than 2 seconds or directly on your phone Tap control available on 9 7 5 and 3 models Left Right Ending a phone call A call can be ended by a long press on the upper or lower part of the multi function button on the hearing aid more than 2 seconds or directly on your phone The phone call can also be ended by tapping the top of your ear twice lo...

Page 17: ...mode will not disable normal hearing aid functionality only the Bluetooth connectivity functions Entering flight mode To disable the Bluetooth wireless function and enter flight mode With the hearing aid turned off push and hold the lower part of the button for 7 seconds until the solid orange light appears Then release the button The solid orange light indicates the hearing aid is in flight mode ...

Page 18: ...seconds The hearing aid is now ready to use 16 Using the HANSATON stream remote App Compatibility information The HANSATON stream remote App can be used on phones with Bluetooth Low Energy LE capability Please find phone compatibility details on hansaton com support Please find the instruction for use on hansaton com user guides Install the HANSATON stream remote App foriOS iPhoneusers pleasescant...

Page 19: ...ing care professional for further information and activation of the telecoil function How to use your telecoil function Accessing the telecoil function that your hearing care professional has set up is possible two ways Direct access to the telecoil program is possible via a long press of the push button on your hearing aid Alternatively it is possible to access the telecoil program via the HANSAT...

Page 20: ...sing 0 to 60 0 to 60 Atmospheric pressure 500 hPa to 1060 hPa 500 hPa to 1060 hPa 500 hPa to 1060 hPa 500 hPa to 1060 hPa These hearing aids are classified as IP68 This means that they are water and dust resistant and designed to withstand daily life situations They can be worn in the rain but should not be fully submerged in water or used when taking a shower swimming or other water activities Th...

Page 21: ...e a minimum five year repair service period after the respective hearing aid charger and essential components have been phased out of the manufacturer s product portfolio General information Before using hair spray or applying cosmetics you should remove your hearing aid from your ear because these products may damage it Your hearing aids are resistant to water sweat and dust under the following c...

Page 22: ...r Make sure that charger inserts are clean and clean the surfaces with a lint free cloth Never use cleaning agents such as household detergents soap etc for cleaning your charger Weekly Hearing aid Clean the earpiece or dome with a soft damp cloth or with a special cleaning cloth for hearing aids For more in depth maintenance instructions please see your hearing care professional Clean the chargin...

Page 23: ... dirty or if the hearing aid volume or sound quality is reduced The earwax protection should be replaced every four to eight weeks on a regular receiver Removing the earpiece or dome from the speaker 1 Remove the earpiece or dome from the speaker by holding the speaker in one hand and the earpiece or dome in the other 2 Gently pull off the earpiece or dome to remove 3 Clean the speaker with a lint...

Page 24: ...the opening below the bin icon 3 To insert a new earwax protector carefully insert the speaker into the opening where the new earwax protector is visible opposite the bin icon until it clicks After the click you will see the opening below is empty and the new earwax protector is now inside the speaker 1 Hold the speaker in one hand and the earpiece or dome in the other 2 Slide the earpiece or dome...

Page 25: ...nty only comes into force if a proof of purchase is shown The international warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods Warranty limitation This warranty does not cover damage from improper handling or care exposure to chemicals or undue stress Damage caused by third parties or non authorized service centers r...

Page 26: ...bject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesirable operation Notice 2 Changes or modifications made to this device not expressly approved bySonova AG may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comp...

Page 27: ...liance Electromagnetic environment guidance RF emissions CISPR 11 Group 2 Class B The medical device uses RF energy only for its internal function Therefore its RF emission are very low and are not likely to cause any interferences in nearby electronic equipment Harmonic emissions Complies Voltage fluctuations flicker emissions Complies Compliance with emission and immunity standards Emission stan...

Page 28: ...s after the CE symbol correspond to the code of certified institutions that were consulted under the above mentioned regulation and directives This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part ofType B of EN 60601 1 The surface of the hearing aid is specified as applied part ofType B Indicates the medical device manufacturer...

Page 29: ...facturer s serial number so that a specific medical device can be identified Indicates the manufacturer s catalogue number so that the medical device can be identified Indicates that the device is a medical device This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide IP Rating Ingress Protection Rating IP68 rating indi cat...

Page 30: ...he European power supply only Power supply with double isolation Device designed for indoor use only Safety isolating transformer short circuit proof Cause Possible remedy Issue will not turn on Dead battery Place hearing aids in powered charger Issue indicator light blinks fast while charging Faulty battery Consult your hearing care professional Issue indicator light is off when placed in the cha...

Page 31: ...nce Consult your hearing care professional Plugged microphones Consult your hearing care professional Cause Possible remedy Issue not loud enough Low volume Turn up volume see hearing care professional if problem persists Low battery Place hearing aids in powered charger Custom molds domes not inserted properly See Putting your hearing aids on your ears Remove and reinsert carefully Change in hear...

Page 32: ...ring care professional Cause Possible remedy Issue not clear distorted Poorly fitting custom molds domes Consult your hearing care professional Custom molds domes blocked with ear wax Clean custom molds domes See Care and maintenance Consult your hearing care professional Low battery Place hearing aids in powered charger Plugged microphones Consult your hearing care professional Issue custom molds...

Page 33: ...g does not start Charger is not connected to a power supply Connect the charger to a power supply Hearing aids are not inserted correctly into the charger Insert hearing aids correctly into the charger see Charging your hearing aids Hearing aids do not light up in the charger Unplug the charger with the hearing aids inserted and plug the charger backin again Charging contacts are not clean Clean c...

Page 34: ...ntended to charge the battery of the rechargeable hearing aid Intended patient population Hearing aids This device is intended for patients with unilateral and bilateral mild to profound hearing loss from 8 years of age The tinnitus masker software feature is intended for patients with chronic tinnitus from 18 years of age Charger The intended patient population is the user of the compatible heari...

Page 35: ...itory nerve Charger Please note contraindications are not derived from the charger but from the compatible hearing aids The primary criteria for the referral of a patient for a medical or other specialist opinion and or treatment are as follows Visible congenital or traumatic deformity of the ear History of active drainage from the ear in the previous 90 days History of sudden or rapidly progressi...

Page 36: ...en their informed and competent decision not to accept advice to seek a medical opinion it is permissible to proceed to recommend appropriate hearing aid systems subject to the following considerations The recommendation will not have any adverse effects on the patient s health or general well being The records confirm that all necessary considerations about the patient s best interests have been ...

Page 37: ...he home healthcare environment and due to their portability it may happen that it is used in professional healthcare facility environment like physician offices dental offices etc Important information Hearing aids will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions The hearing aids specially programmed for each hearing loss must o...

Page 38: ...eat To report an unexpected operation or event please contact the manufacturer or a representative Warnings The rechargeable hearing aids contain Lithium ion batteries that can be taken onto airplanes as carry on luggage The Hearing aids cannot be placed in the checked in baggage and can only be placed in the carry on luggage Your hearing aids operate between 2 4 GHz 2 48 GHz frequency range When ...

Page 39: ...evice by children and individuals with cognitive impairment should be supervised at all times to ensure their safety The hearing aid is a small device and contains small parts Do not leave children and individuals with cognitive impairment unsupervised with this hearing aid If swallowed consult a physician or hospital immediately as the hearing aid or its parts can cause choking The following is o...

Page 40: ... specified by the manufacturer Otherwise degradation of the performance of this equipment could result Hearing aids should not be fitted with domes wax protection systems when used by clients with perforated eardrums inflamed ear canals or otherwise exposed middle ear cavities In these cases we recommend the use of a custom earpiece In the unlikely case that any part of this product should remain ...

Page 41: ... according to UN 38 3 of the UN Manual of Tests and Criteria and should be shipped in accordance with all the rules and regulations on the safe shipment of Lithium ion batteries Do not touch the contacts of the charger when powered Only authorized personnel are allowed to open the charging accessory due to possible electrical hazard Cables and cords wrapped around the neck may cause strangulation ...

Page 42: ...ccessories due to risk of fire or explosion Ask your hearing care professional about suitable drying methods Do not place the charging accessories close to an induction cooking surface Conductive structures inside the charging accessories could absorb inductive energy resulting in thermal destruction The dome should be changed every three months or when it becomes stiff or brittle This is to preve...

Page 43: ...tic fields Hearing aids do not need to be removed when passing security gates airports etc If X ray is used at all it will be in very low doses and will not affect the hearing aids The hearing aids have to be dry before charging Otherwise the charging reliability cannot be guaranteed Only use approved charger described in this user guide for charging your hearing aids otherwise the devices may be ...

Page 44: ...o the ANSI C63 19 standard ANSI C63 19 2011 American National Standard Methods of Measurement of Compatibility Between Wireless Communications Devices and Hearing Aids the compatibility of particular hearing aids and a mobile phone can be predicted by adding the rating for the hearing aid immunity to the rating for the mobile phone emissions For example the sum of the hearing aid rating of 4 M4 an...

Page 45: ...roadband noise to provide temporary relief of tinnitus Tinnitus masker warnings The tinnitus masker is a broadband sound generator It provides a means of sound enrichment therapy that can be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus The underlying principle of sound enrichment is to provide supplementary noise stimulation which can help de...

Page 46: ...u should use the tinnitus masker The tinnitus masker should never be used at uncomfortable levels Important information The tinnitus masker generates sounds that are used as part of your personalized temporary tinnitus management program to provide relief from tinnitus It should always be used as prescribed by a hearing care professional who is familiar with the diagnosis and treatment of tinnitus...

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Page 48: ...r Evertone Pty Ltd 15 51 53 Spring St Bondi Junction NSW 2022 Australia And importer for European Union Sonova Deutschland GmbH Max Eyth Str 20 70736 Fellbach Oeffingen Germany Pat www sonova com en intellectualproperty ...

Page 49: ...029 6718 02 V1 00 2022 12 CZ 7 6 1 3 3 8 9 6 2 5 0 1 1 Manufacturer Sonova AG Laubisrütistrasse 28 CH 8712 Stäfa Switzerland ...