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31
Cause
Possible remedy
Issue: Not loud enough
Low volume
Turn up volume; see hearing
healthcare professional if
problem persists
Low battery
Replace battery
Earmolds not inserted
properly
See “3. Putting your hearing
aids on your ears”. Reinsert
carefully
Change in hearing
Consult your hearing care
professional
Earmolds blocked with
ear wax
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
care professional
Plugged microphone
shield
Consult your hearing care
professional
Cause
Possible remedy
Issue: No sound
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing care
professional
Battery upside down
Insert battery plus (+) side
up
Earmolds/power slim
tubes blocked with ear
wax
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
care professional
Plugged microphone
shield
Consult your hearing care
professional
7.
Troubleshooting guide