Troubleshooting table
Page EN-30
Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a
defect in the appliance. For this reason, please check the tables to see if you can correct the
malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users’ lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Problem
Possible cause
Solutions, tips, explanations
Compressor off,
interior light off.
Appliance is switched off.
Press the Adjust button (1) for 5 seconds.
No electricity to socket.
Check the socket with another appliance.
Mains plug is loose.
Check the tightness of the mains plug.
Compressor off,
interior light on.
Desired temperature has
been reached.
Further cooling not required. When the
inside temperature rises, the compressor
automatically turns on.
Appliance cools
too quickly.
The temperature controller is
set at too high a level.
Select a lower setting (see “Setting the
temperature” on page EN-13).
The appliance
doesn’t cool suffi-
ciently.
The temperature controller is
set at too low a level.
Select a higher setting (see “Setting the
temperature” on page EN-13).
Door not tightly closed or
door seal is not completely
tight.
See “Checking and cleaning the door
seals” on page EN-20.
The appliance is near a heat
source.
Place insulation plate between the appli-
ances or change location.
Food has been stored warm. Only store cooled foods.
Too many goods stored.
Maintain maximum freezing capacity. The
maximum freezing capacity in the event of a
fault is shown on the appliance’s type plate.
Ambient temperature too low
or too high.
Adjust ambient temperature (see “Intended
use” on page EN-5).
Compressor seems defec-
tive.
Set the appliance to maximum refrigera-
tion (see “Setting the temperature” on page
EN-13). If the compressor does not switch on
within an hour, please contact our service
department (see page EN-32).
