Troubleshooting table
Page EN-25
Problem
Possible cause
Solutions, tips, explanations
The appliance
doesn’t cool suffi-
ciently.
Temperature has been set
too high.
Select a lower setting (see „Setting the tem-
perature“ on page EN-10).
Door not tightly closed or
door seal is not completely
tight.
See „Checking and cleaning the door seals“
on see EN-16.
The appliance is near a heat
source (e.g. oven).
Place the insulation plate between the appli-
ances or change location.
Food has been stored warm. Only store cooled foods.
Too many goods frozen.
Freeze a maximum of 16.0 kg at any one
time.
Ambient temperature too low
or too high.
Adjust the ambient temperature to the cli-
mate category (see „Product fiche concern-
ing Regulation (EU) No 1060/2010“ on page
EN-28).
Compressor seems defec-
tive.
Set the appliance to ‘Quick freeze’. If the
compressor does not switch on within an
hour, contact our service centre (see EN-26).
Appliance is mak-
ing a noise.
Operating noises are func-
tional and are not a sign of
malfunction.
Humming: Refrigeration unit is running.
Flowing noise: Refrigerant is flowing through
the pipes.
Clicking: Compressor is switching on or off.
Disturbing noises.
Check that it is stable.
Remove any objects from the appliance.
Remove any foreign matter from the back of
the appliance.
The display
continuously
shows a fault code.
Fault code
Possible causes
Solutions, tips
E2
Fault with the appliance’s
temperature sensor.
Please contact our Service Centre (see
EN-26).
E5
Fault with the appliance’s
thawing sensor.
E7
Fault with the appliance’s am-
bient temperature sensor.
E6
Communication fault between
display and control panel.
E9
Temperature in the appliance
has been too high for 6 hours.
EC
Fault with the appliance’s EE-
PORM circuit.
If a fault occurs, the corresponding fault code will be displayed until the fault has been fixed.
During this time, neither the preset temperature nor the “Quick freeze” function will be displayed.
