Service
Page EN-25
In order for us to help you quickly, please tell us:
Name of appliance
Colour
Model
Order no.
hanseatic Chest freezer
White
HGT95A
19021827
hanseatic Chest freezer
White
HGT95B
13241212
Service
Please note!
You are responsible for the condition of the appliance and its proper use in the household.
If you call out for customer service due to an operating error, you will incur charges, even during
the guarantee/warranty period.
Damage resulting from non-compliance with this manual unfortunately cannot be recognised.
Advice, complaints and
orders
Please contact your mail order company’s
customer service centre if
– the delivery is incomplete,
– the appliance is damaged during
transport,
– you have questions about your
appliance,
– a malfunction cannot be rectified using
the troubleshooting table,
– you would like to order further
accessories.
You can find the contact details of your
product advisor online on the service pages
of your mail order company. The various
sections of product advice are listed here.
Please have your appliance invoice ready.
For more information, visit www.hanseatic.de
Repairs and spare parts
You can prevent waste by having your
defective appliances repaired. Please
contact our Customer Service department.
Please have your appliance invoice ready
(date of purchase and item no.).
Spare parts are available for a minimum
period of seven years after the final
version of the model has been placed on
the market. Door seals are available for a
period of ten years.
Customers in Germany
Place an order at
https://reparaturauftrag.operatec.eu
by E-mail: otto@operatec.de
Phone +49 (0) 40 36 03 31 50
Customers in Austria
Please contact your mail order company’s customer service centre or product advice centre.
