Service
Page EN-30
Service
In order for us to help you quickly, please tell us:
Name of appliance
Colour
Model
Order number
hanseatic Fridge-freezer
Stainless
steel
HKGK18560ENFI
75964604
White
HKGK18560ENFW
16293550
Black
HKGK18560ENFBI
42863564
Advice, complaints and
orders
Please contact your mail order company’s
customer service centre if
– the delivery is incomplete,
– the appliance is damaged during transport,
– you have questions about your appliance,
– a malfunction cannot be rectified using the
troubleshooting table,
– you would like to order further accessories.
Repairs and spare parts
You can prevent waste by having your defec-
tive appliances repaired. Please contact our
service center regarding this.
Spare parts are available for a minimum peri-
od of seven years after the final version of the
model has been placed on the market. Door
seals are available for a period of ten years.
Customers in Germany
Please contact our Technical Service:
Phone +49 (0) 40 36 03 31 50
Customers in Austria
Please contact your mail order company’s
customer service centre or product advice
centre.
Please note!
You are responsible for the condition of the appliance and its proper use in the household.
If you call out for customer service due to an operating error, you will incur charges, even during
the guarantee/warranty period.
Damage resulting from non-compliance with this manual will not, unfortunately, be recognised.
