Troubleshooting table
Page EN-30
Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a
defect in the appliance. For this reason, please check the tables to see if you can correct the
malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users’ lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Problem
Possible cause
Solutions, tips, explanations
Compressor off,
interior lighting off.
No electricity to socket.
Check the socket with another appliance.
Mains plug is loose.
Check the tightness of the mains plug.
Compressor off,
interior lighting on.
The temperature controller (13)
is set to “0”.
Turn the temperature controller to a higher
position (see “Setting the temperature” on
page EN-12).
Desired temperature has
been reached.
Further cooling not required. When the
inside temperature rises, the compressor
automatically turns on.
Appliance cools
too quickly.
The temperature controller is
set at too high a level.
Select a lower setting (see “Setting the
temperature” on page EN-12).
The appliance
doesn’t cool suffi-
ciently.
The temperature setting is
set too low.
Select a higher setting (see “Setting the
temperature” on page EN-12).
Door not tightly closed or
door seal is not completely
tight.
See “Checking and cleaning the door
seals” on page EN-19.
The appliance is near a heat
source.
Place insulation plate between the appli-
ances or change location.
Food has been stored warm. Only store cooled foods.
Too many goods frozen.
Observe the maximum freezing capac-
ity The maximum freezing capacity is
shown on the appliance’s type plate.
Thick ice layer in the freezer. Defrost the freezer (see page EN-20).
Ambient temperature too low
or too high.
Adjust the ambient temperature to the
climate category (see “Intended use” on
page EN-4).
Compressor seems defec-
tive.
Set the temperature controller to “7”. If the
compressor does not switch on within an
hour, please contact our Service depart-
ment (see page EN-32).
Summary of Contents for HKGK18560EWDI
Page 38: ...Technische Daten Seite DE 38...
Page 74: ...Product fiche concerning Regulation EU No 2019 2016 Page EN 36...
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