Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean
there is a defect in the appliance. For this reason, please check the tables to see if you
can correct the malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users’ lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Problem
Possible cause
Solutions, tips, explanations
Compressor off, in-
terior light off.
No electricity to socket.
Check the socket with another appliance.
Mains plug is loose.
Check the tightness of the mains plug.
Compressor off, in-
terior light on.
Desired temperature has
been reached.
Further cooling not required. When the in-
side temperature rises, the compressor au-
tomatically switches on.
Appliance cools
too quickly.
The temperature controller is
set at too high a level.
Select a lower setting (see ‘Setting the tem-
perature’ on page EN-13).
The appliance
doesn’t cool suffi-
ciently.
The temperature setting is
set too low.
Select a higher setting (see ‘Setting the tem-
perature’ on page EN-13).
Door not tightly closed or
door seal is not completely
tight.
See ‘Checking and cleaning the door seals’
on page EN-20.
The appliance is near a heat
source.
Place insulation plate between the applianc-
es or change location.
Food has been stored warm. Only store cooled foods.
Too many goods frozen.
Maintain maximum freezing capacity. The
maximum freezing capacity in the event of
afault is shown on the appliance’s type plate.
Ambient temperature too low
or too high.
Adjust the ambient temperature to the cli-
mate category (see ‘Intended use’ on
page EN-5).
Compressor seems defec-
tive.
Set the temperature to the highest level. If
the compressor does not switch on within an
hour, please contact our Service department
(see page EN-28).
Appliance is mak-
ing a noise.
Operating noises are func-
tional and are not a sign of
malfunction.
Humming: Refrigeration unit is running.
Flowing noise: Refrigerant is flowing through
the pipes.
Clicking: Compressor is switching on or off.
Disturbing noises.
Check that it is stable.
Remove any objects from the appliance.
Remove any foreign matter from the back of
the appliance.
Troubleshooting table Page EN-27
