Advice, order and complaint
Please contact your mail order company’s
customer service centre if
– the delivery is incomplete,
– the appliance is damaged during transport,
– you have questions about your appliance,
– a malfunction cannot be rectified using the
troubleshooting table,
– you would like to order further accessories.
In order for us to help you quickly, please tell us:
Name of appliance
Colour
Model
Order number
Fridge-freezer
white
HKS12851A2W
5061 5611
silver
HKS12851A2S
4707 2914
black
HKS12851A2B
5125 0621
red
HKS12851A2R
4314 4148
Service
Repairs and spare parts
Customers in Germany
– Please contact our technical service:
Telephone 0 18 06 18 05 00
(Landline 20 cents/call, mobile max. 60
cents/call)
Customers in Austria
– Please contact your mail order company’s
customer service centre or product advice
centre.
Please note:
You are responsible for the condition of the appliance and its proper use
in the household. If you call out for customer service due to an operating error, you will
incur charges, even during the guarantee/warranty period. Damage resulting from non-compli-
ance with this manual unfortunately cannot be recognised.
Service
Page GB-27