Page EN-40
Troubleshooting table
Malfunction
Problem
Possible causes
Solutions, tips
Appliance does not
work.
Mains plug is not sitting properly in
the socket or is not plugged in.
Plug the mains plug into the socket
properly.
Socket has no voltage.
Check fuse; switch on if necessary.
Fuse is not intact.
Replace fuse.
Wash cycle does not
start.
The loading door is not properly closed
(error code
E01
on the display).
Properly close the loading door (a
“click” must be heard).
Cycle was not started.
Press button (7).
Appliance is not receiv-
ing water.
(Error code
E02
on the
display)
Valve is closed.
Open valve.
Inlet hose is kinked.
Check inlet hose; dismantle if neces-
sary and re-align.
Inlet hose is clogged.
Clean filter on the inlet hose (see
page EN-31).
Filter on inlet is clogged.
Clean filter on inlet (see page EN-31).
Water is not being
pumped.
(Error code
E03
on the
display)
Outlet hose is clogged or kinked.
Check outlet hose; dismantle if nec-
essary and re-align.
The lint trap is clogged.
Clean lint trap (see page EN-32).
Water is draining even
though the appliance is
not pumping.
Outlet hose is too low.
Place outlet hose higher.
Water is running out
(appliance is “leaking”).
Inlet or outlet hose is not screwed on
tightly enough.
Screw down inlet or outlet hose
down tighter.
Lint trap not closed properly.
Close lint trap properly (see
page EN-32).
Appliance is unsteady
or vibrating strongly.
Transport security device(s) was not/
were not removed.
Remove the transport safety de-
vice(s) (see page EN-34).
Appliance was not installed or
aligned properly.
Install or align appliance properly.
The laundry in the drum is heavy or
distributed unevenly.
Suspend the wash cycle and restart
it to distribute the laundry more
evenly.
Spin cycle is not run-
ning or is slow.
The imbalance correction system for
imbalanced drum loads is running.
No error. Once the laundry is distrib-
uted evenly, the spin cycle starts.
During the wash cycle,
no water can be seen
in the drum through the
glass panel.
This is not an error. The water is at the bottom of the drum.
Loading door won’t
open after the wash cy-
cle has finished.
This is not an error. The opening
mechanism contains a safety device
that keeps the loading door closed
another 2 minutes or so after the
wash cycle has finished.
Wait a few minutes, then open the
loading door.
