Section 3: Programming
Operator Manual
C
4000™
(Rev 1)
© Hantle 2010
3.25
3.4.5 SURCHARGE MODE
The Surcharge menu displays the current rate at which customers are charged per
transaction, the person or account that the surcharge funds are sent to and whether
or not the option to surcharge is enabled or disabled. The information programmed
here must match the information given to the processor at the time the account was
created. When the ATM dials into the processor for configuration requests, it
compares the information the processor has on file with what is programmed in this
section. In some cases, if there is a discrepancy, the ATM will automatically update
its surcharge information based on the processors records. For example: If your
ATM is set with the processor to charge $1.50 per transaction and you manually
enter $2.00 into the surcharge amount, as soon as the machine connects to the
processor it will revert back to $1.50. You must contact the processor if you wish to
make changes to the surcharge information.
Note that percentage surcharge (if enabled) will not be overridden by the host, so be
careful when setting percentage values. (see page 3.26)
To set the surcharge parameters begin by entering the Surcharge Mode menu from
the Customer Setup menu. The bottom of the screen displays the current status of
each surcharge parameter.
DISABLE/ENABLE
This button toggles the surcharge option on and off.
AMOUNT
To set the surcharge amount, press the amount button and type the dollar amount
using the main keypad. Next set the decimal point using the Enter key on the
keypad. Then type the cents using the keypad and finally press Enter to finish.
