Appendix A: Error Codes
Operator Manual
C
4000™
(Rev 1)
© Hantle 2010
A.5
ERROR
CODES
ERROR DESCRIPTION
CORRECTIVE ACTION
D00A5 FS omitted (after total
cash dispense amount in
day close).
Verify that version of ATM Software matches host
processor. Contact host processor.
D00A6 FS omitted (after total non
cash dispense amount).
Verify that version of ATM Software matches host
processor. Contact host processor.
D00A7 FS omitted (after
surcharge amount in day
close message).
Verify that version of ATM Software matches host
processor. Contact host processor.
D00A8 FS omitted (after
surcharge in configuration
message).
Verify that version of ATM Software matches host
processor. Contact host processor.
D00A9 ETX omitted (from
configuration message).
Contact host processor.
D0300 Modem is not responding.
Verify modem function.
D1000 No Connection.
Verify modem function.
D1100 ENQ not received from
host.
Contact host processor.
D1200 Transmission error.
Verify modem function.
D1300 NAK sent 3 times to host.
Verify host phone number – See D170x.
D1500 Modem connection time
out – host not responding.
Verify host phone number – verify modem speed – See
D170x. If consistent, it could be a defective modem.
D170x Modem cannot support
connection – excessive line
noise (usually D1704/06)
Phone line connected to ATM will not support Data-
communication. In line filter may fix this. Excessive EMI
emissions from outside source (neon sign, freezer).
D1800 No dial tone.
Verify that incoming phone line is plugged into correct
port. Phone line is in use or is being shared with another
phone device (FAX, POS, phone)
D1900 No answer.
Verify host phone number – See D170x
D2000 Phone line busy.
Verify host phone number – call line with handset and
check for busy signal – See D170x
D2100 Modem initializing error.
Check modem.
D2200 EOT not received from
host.
Contact host processor.
D25xx TCP/IP Communication
Error – Cannot Connect
For D2511 typically the TCPIP connection is not getting
past the router, no response from the host switch. For
D2514 you’re typically hitting the host switch, however
the message format or protocol is not correct. Check all
settings for TID with the host. (ie STD1 vs STD2)
E000x
RMS port failure, response
time out, modem failure.
Verify RMS settings (Host Setup) – See D170x
F0001
Current Number of bill is
0.
Load notes into the cash cassette – use Add Cassette
function in Settlement.
F0002
No Surcharge Owner set.
Set Surcharge owner – (Customer Setup)
F0003
No Surcharge Amount.
Set Surcharge amount – (Customer Setup)
F0004
No refresh time set when
advertisement is enabled.
Set refresh timer – (Customer Setup)
F0005
No Advertisement text
when ad. is enabled.
Set Advertisement text – (Customer Setup)
F0006
Dispense limit set error
(less than 25 notes)
Set Dispense limit – (Transaction Setup)
F0007
Denomination Set error.
Valid Denomination are $10, $20, $50, $100 –
(Transaction Setup)
F0008
Fast Cash Set error
(exceeded dispense limit).
Check the Fast Cash amount. (Transaction Setup)
F0009
Master Key index is
invalid.
Check Master Key index – verify checksum (Host Setup)
