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35
TROUBLESHOOTING
Before contacting the service, consult the following list of problems and their solutions.
Often the products we consider fault are in fact
perfettamente funzionanti
.
When a customer encounters
the following problems, these are simple small oversights and are easily resolved by our customer care
service over the phone. Our aim is to avoid any shipping that would be useless and expensive.
1. THE APPLIANCE DOES NOT CARBONATE:
→
Cylinder empty. Purchase a Happy Frizz refill, bringing the empty one to a point of sale.
→
There are 2 gaskets (o-rings) between the cylinder support and the cylinder valve itself.
→
The cylinder may have come loose. Remove the carbonating bottle, open the HappyFrizz® bottle
compartment (page 12), access the cylinder and manually tighten the cylinder, twisting it into
place. DO NOT use tools.
→
Check that the carbonating bottle has been filled with water up to the filling line.
→
Check that the ZERO system is in a vertical position.
2. THE APPLIANCE LEAKS DURING CARBONATION:
→
Excessive filling of the bottle, beyond the level indicated on it.
→
Gasket (o-ring), between the cylinder support and the cylinder valve itself, absent.
Purchase a new one.
→
Too much pressure exerted on the carbonation button. Press more gently.
→
Check that the bottle is tightly screwed. If the bottle has come loose, remove it and insert it again.
3. THERE ARE GAS LEAKS DURING THE GASIFICATION PROCESS:
→
Gasket (o-ring), between the cylinder support and the cylinder valve itself, absent.
→
Screw and tighten the cylinder into the appropriate coupling. DO NOT use tools.
4. THE APPLIANCE CONTINUES TO RELEASE GAS ALSO AT THE END OF THE CARBONATION:
→
Do not remove the cylinder or the bottle. Leave the ZERO system in a vertical position.
→
Do not touch the ZERO system until gas leakage has finished.
→
When no more gas comes out of the machine, remove the carbonating bottle and contact the
nearest customer service centre.
5. THE CARBONATION LEVEL IS LOW:
→
WARNING:
Do NOT repeat the carbonation after having added the concentrate.
→
If the concentrate has not yet been added, repeat the carbonation at a higher level.
→
Perform carbonation using cold water.
→
If the level of carbonation is still low, it is possible that the gas is depleted. Replace the cylinder.
6. THE SOFT DRINK DOESN’T HAVE MUCH FLAVOUR:
→
Add more concentrate.
→
WARNING:
FOR SAFETY REASONS, DO NOT repeat the carbonation of an already flavoured drink.
It is possible to repeat the carbonation only of natural water or carbonated water to which no
concentrate has been added.
7. WATER IS LEAKING FROM THE EXTERNAL FITTINGS (ZERO CONNECTED TO THE WATER NETWORK):
→
Push the tube towards the fitting in order to connect it correctly (until you hear a click).
→
Check that you have strictly followed the instructions included in the ZERO INSTALLATION kit.
8. THE MAINTENANCE LIGHT COMES ON (ZERO CONNECTION TO THE WATER MAINS):
→
Check that the pipes are not bent, preventing the passage of water.
Otherwise, read the ANTI-LEAK DEVICE paragraph on page 19 of this manual.
9. THE WATER PRODUCED IS BELOW THE EXPECTED PERFORMANCE LEVELS:
→
Due to the composition of the inlet water, the filter is clogged. Purchase a new filter as indicated
on page 21 of this manual.
10. THE SYSTEM NO LONGER DISPENSES WATER:
→
Check that there has been no power outage. Check that the system is correctly connected to the
power outlet.
11. THE TASTE OF WATER IS POOR DUE TO THE INITIAL PERFORMANCE:
→
The filter needs replacing; replace it with a new one. Proceed to sanitise the system as described
on page 19/20.
If a problem other than those listed above is encountered, visit:
www.happyfrizz.it
FAQ section, or contact us. Our staff will be happy to help.
FOLLOW US:
CUSTOMER
SERVICE
With us you only pay the shipping costs!
REPAIR FREE OF CHARGE!
PLUS
Home collection and delivery
BASIC*
Only delivery to home
* This option is valid if you prefer to take
the ZERO system to the point of sale. In
this case repair times may be longer.
WHAT CAN I DO
WITH A PRODUCT
THAT DOESN’T WORK?
PRODUCT REPLACEMENT / REPAIR
WE HAVE MADE OUR
CUSTOMER SERVICE QUICK AND SIMPLE.
Contact us on our free-phone number
800.16.86.60
, or from a mobile on the direct
company number
0461 17.25.792
during
offices hours.
Our staff will check immediately if the
problem encountered is operational or is due
to incorrect use. In the event of a technical
problem, they will arrange
collection and
delivery conveniently at the customer’s
home
.
Summary of Contents for ZERO
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