13
PROBLEM
SUGGESTED REMEDY
TROUBLESHOOTING
If you have difficulty operating your new ceiling fan, it may be the result of incorrect assembly, installation or
wiring. In some cases, these installation errors may be mistaken for defects. If you experience any faults, please
check the Troubleshooting section below. If a problem cannot be remedied or you are experiencing difficulty in
installation, please contact the Service Department: 1-877-706-3267, 8 a.m. - 5 p.m. Central, Monday - Friday.
5. Remote control does
not work:
W
ARNING:
To reduce the risk of fire, electrical shock or personal injury,
shut off the power supply to fan before
you begin any maintenance tasks.
1. Fan does not start:
2. Fan is noisy:
3. Fan wobbles:
4. Light does not work:
1. Make sure that the wall switch is turned ON.
2. Check main and branch circuit fuses or circuit breakers.
3. Check all wire connections from household supply wires to the fan.
4. Make sure forward/reverse switch pushed completely left or right. Fan will not operate
when switch is in the middle.
1. Make sure all screws in motor assembly are snug, but not overtightened.
2. Make sure the screws that attach the blade arms to the motor are tight.
3. Make sure wire connectors are not rattling against each other or against the interior wall
of the canopy.
4. Some fan motors are sensitive to signals from Solid State variable speed controls. DO NOT
USE a Solid State variable speed control.
5. Ensure fan does not wobble excessively (see Fan wobbles solutions below).
1. Ensure the mounting bracket is tightened securely to outlet box and outlet box is
mounted firmly to ceiling joist.
2. Ensure all blades are screwed firmly into blade arms.
3. Ensure all blade arms are tightened securely to motor.
4. Switch one blade with a blade from the opposite side. Or balance the fan using a blade
balancing kit (sold separately).
5. If blade wobble is still noticeable, interchanging two adjacent (side by side) blades can
redistribute the weight and possibly result in smoother operation.
1. Check for loose or disconnected 9-pin and/or single-pin connectors in switch housing or
light kit.
2. Ensure the blue wire from fan is connected to hot power supply wire.
1. RE-SYNC WALL CONTROL TO THE FAN - Switch the power to the fan off and back on
again. Within 30 seconds, press and hold the HIGH SPEED and LOW SPEED buttons (or the
“LEARN” button, located in the battery compartment) for 5 seconds. Fan will turn on at
low speed and light off. This confirms the syncing process is successful.
2. Insert new CR2032 batteries in battery compartment of the wall control.
3. If there are several fans in proximity, turn power off to other fans and re-sync the remote
(see Corrective Action 1 above).
4. FACTORY RESET OF REMOTE - Turn the power to the fan off for 3 seconds, then turn the
power back on for 3 seconds. Repeat this 5 times. The light will blink to confirm the reset
was successful.
