12
SB 16
Troubleshooting
12
Troubleshooting
If your SB 16 system isn’t performing the way you think it should, check to see if the problem is
covered in this section before calling your dealer or contacting a harman kardon representative.
Problem
Solution
If the soundbar does not turn on:
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Check that the soundbar power supply’s AC cord is plugged into a working AC outlet
and that the power supply is plugged into the soundbar.
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Check that the soundbar’s Power switch is in the On position.
If the subwoofer does not turn on:
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Check that the subwoofer’s power cord is plugged into a working AC outlet.
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Check that the subwoofer’s Power switch is in the On position.
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Check if the subwoofer’s AC fuse has blown. See
Subwoofer Rear-Panel Controls:
AC Fuse,
on page 5, for instructions on checking and changing the fuse.
If there is no sound coming from both the soundbar and the subwoofer:
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Check that the soundbar is on (the Power Indicator is blue).
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Check that the cable connecting the TV or other source component to the soundbar
is properly connected at both ends.
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Check that the soundbar’s Source Selector is set to the correct source (the Source
Indicator turns white for Source 1 – analog and turns blue for Source 2 – digital) and
that the source is playing an audio signal.
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Check that the system is not muted (when the system is muted, the soundbar’s
Power Indicator flashes blue). If the system is muted, momentarily press the Power
button to un-mute the system.
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Check that the soundbar’s volume is not turned all the way down (the lowest setting
of the Volume Down button will mute the system).
If there is no sound coming from just the subwoofer:
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Check that the Subwoofer Volume Control is not turned all the way down (fully
counterclockwise).
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Check that the Wireless Code switches on the subwoofer and soundbar are both set
to the same setting number.
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Move the subwoofer closer to the soundbar. The maximum wireless operation
distance is 50 feet (15.3m).
If the soundbar’s sound is distorted:
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Set the soundbar’s Trim switch to a lower setting.
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Check the source component to see if the distortion is coming from it, and not from
the soundbar.
If the system’s sound is too quiet, even when the soundbar’s volume
is turned all the way up:
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Set the soundbar’s Trim switch to a higher setting.
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If the TV or source component is connected via a variable output, check its
instructions to be sure that the output is not turned down too low.
If the bass output is not loud enough:
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Turn up the subwoofer’s Volume knob.
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Move the subwoofer into a corner of the room.
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Move the subwoofer closer to the seating location.
If the soundbar won’t learn your TV remote’s commands:
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Carefully follow steps 1 – 4 of
Programming the Soundbar to Respond to Your TV
Remote,
on page 11.
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Hold the TV remote 12 inches (300mm) in front of the soundbar during the learning
procedure.
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Although the soundbar will learn commands from most TV remotes, there may be
some IR codes that it cannot learn.
If you press your TV remote’s Power button and the soundbar turns off when the
TV turns on (or vice versa):
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Press the Power button on either the soundbar or the TV (but not both) one time.
This will put them back in sync so they will turn on and off together when you press
the TV remote’s Power button.
You can find additional troubleshooting information in the FAQs link on the Support page at www.harmankardon.com.
