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19

Appendix A

Harmonic Technical Assistance Center contact information

A list of phone numbers, e-mail addresses, and important links for the Harmonic Technical Assistance

Center (TAC).
Table A-1: Technical Assistance Center phone numbers and email addresses

Region

Telephone Technical

Support

Email

Americas

888.673.4896

(888.MPEG.TWO)408.490.6477

support@harmonicinc.com

Europe, the Middle East

and Africa (EMEA)

+44.1252.555.450

emeasupport@harmonicinc.com

India

+91.120.498.3199

apacsupport@harmonicinc.com

Russia

+7.495.926.4608

rusupport@harmonicinc.com

China

+86.10.6569.5580

chinasupport@harmonicinc.com

Japan

+81.3.5565.6737

japansupport@harmonicinc.com

Asia Pacific (APAC) –

Other Territories

+852.3184.0045

+65.6542.0050

apacsupport@harmonicinc.com

Report an issue online

http://www.harmonicinc.com/webform/report-issue-online

Harmonic support website

http://www.harmonicinc.com/content/technical-support

Software download location for Cable Edge products

ftp://ftp.harmonicinc.com

Harmonic corporate contact information

Summary of Contents for Spectrum MediaPort 7000

Page 1: ...Spectrum MediaPort 7000 Component Replacement Guide Revision B...

Page 2: ...PitchBlue is a registered trademark of Vigor Systems QuickTime and the QuickTime logo are trademarks or registered trademarks of Apple Computer Inc used under license therefrom Harmonic software uses...

Page 3: ...OBTAINED FROM US OR ELSEWHERE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied...

Page 4: ...fornia In addition to any other rights or remedies we shall be entitled to injunctive and other equitable relief without posting bond or other security to prevent any material breach of this Agreement...

Page 5: ...adversely affect the performance of your Harmonic product or that can make a procedure needlessly difficult NOTE The Note symbol indicates especially important information you need or it may provide a...

Page 6: ...ers 13 Activating players 13 Verifying functionality 14 Chapter 3 Chassis replacement 15 Deactivating players 15 Removing a MediaPort from SystemManager 16 Replacing the chassis 16 Changing an I O mod...

Page 7: ...ibility notices Class A 34 Product regulatory compliance markings 37 Product environmental compliance 38 EU RoHS 39 EU REACH 39 China RoHS 40 Other RoHS and REACH type regulations 41 Waste Electrical...

Page 8: ...mation to help you replace components in your Spectrum device or system Make sure that you read all safety warnings and instructions and that you have received a replacement component from Harmonic be...

Page 9: ...eplacement ChannelPort or MediaPort module replacement Bezel replacement Replacement bezels are available from Harmonic DANGER Observe all conventional ESD precautions when handling Spectrum devices a...

Page 10: ...onic logo appears on the top left corner 1 Unpack the new bezel 2 Attach the bezel power data connector 3 Align the bezel in front of the chassis so that the logo appears in the top left corner and th...

Page 11: ...ails the load is transferred to the remaining supply without interruption to service Before you begin Unpack the replacement component and inspect for damage If it is damaged call Technical Support fo...

Page 12: ...onent Replacement Guide 2 Press the release lever to the right and pull the handle to remove the power supply 3 Using the handle slide the power supply into the empty chassis slot The release lever wi...

Page 13: ...ANGER Observe all conventional ESD precautions when handling Spectrum devices and components Deactivating players Deactivate a player when you do not want an automation system to be able to automatica...

Page 14: ...turns you to Edit Player page 7 Repeat Steps 4 6 to detach devices from another track of the Player associated with the module you are replacing 8 Repeat this process to detach devices from another Pl...

Page 15: ...t completely 3 Using both hands to grip the screws gently pull out the module from the chassis as shown in the following figure 2 3 Deleting an I O module from SystemManager Once you have removed the...

Page 16: ...yer Configuration icon in the left hand column The Player Configuration page appears 2 Click the icon for the Spectrum server on which the players reside The Player List page appears 3 Click the Edit...

Page 17: ...on to the Spectrum device This may be useful if you are using an automation system to automatically enable different players at different times Enable Activates and enables the selected player s 4 To...

Page 18: ...ng players 5 Verifying functionality Deactivating players Deactivate a player when you do not want an automation system to be able to automatically enable the player for play and record NOTE In System...

Page 19: ...monitoring and then ensure that the Current state of Device Monitoring field changes to monitoring NOTE Device status may show Not Responding for a brief interval after monitoring has been turned bac...

Page 20: ...n changing the name refer to Changing an I O module name in this guide 12 Determine the firmware version running on the replacement MediaPort NOTE All devices in a Spectrum system should be running th...

Page 21: ...activate a player from the Player List page check the player s you wish to activate and then select one of the following Option Description Activate as disabled Sends the player definition to the Spe...

Page 22: ...EA 44 1252 555 450 emeasupport harmonicinc com India 91 120 498 3199 apacsupport harmonicinc com Russia 7 495 926 4608 rusupport harmonicinc com China 86 10 6569 5580 chinasupport harmonicinc com Japa...

Page 23: ...rs and addresses for the corporate office Harmonic corporate address 4300 North First Street San Jose CA 95134 U S A Harmonic corporate telephone numbers Tel 1 800 788 1330 from the U S and Canada Tel...

Page 24: ...nvironmental safety and EMC standards Important safety instructions This section provides important safety guidelines for operators and service personnel Specific warnings and cautions are found throu...

Page 25: ...hen installing or replacing the unit always make the ground connection first and disconnect it last Installation of the unit must comply with local and national electrical codes This unit is intended...

Page 26: ...uctor To avoid electric shock plug the power cord into a properly wired receptacle before connecting the product input or outputs Route power cords and other cables so that they are not likely to be d...

Page 27: ...e a unit with a broken fibre or with a separated fiber connector Warning Lithium battery handling safety instructions CALIFORNIA PERCHLORATE ADVISORY Some lithium batteries may contain perchlorate mat...

Page 28: ...avant d installer des options ou d effectuer l entretien de l unit moins d instructions contraires dans le pr sent manuel Avertissement Rack monture avertissement Pour viter les blessures corporelles...

Page 29: ...pareil Afin d viter les lessures ne pas toucher les connexions et composants expos s lorsque l appareil est sous tension Ne rien ins rer dans l une ou l autre des cavit s des prises de courant du syst...

Page 30: ...nnecteurs d branch s Ne pas regarder en faisceaux ou regarder directement avec des instruments optiques Ne jamais faire fonctionner une unit en cas de bris d une fibre ou de s paration d un connecteur...

Page 31: ...in Bereichen mit beschr nktem Zutritt vorgesehen Ein Bereich mit beschr nktem Zutritt ist ein Bereich zu dem nur Wartungspersonal mit einem Spezialwerkzeugs Schlo und Schl ssel oder anderer Sicherheit...

Page 32: ...e das Chassis nicht an den Henkeln auf den Elementen wie z B Stromanschl sse K hlungen oder Karten heben oder kippen oder indem Sie es unterhalb der Unterkante packen Alle Hinweise in diesem Handbuch...

Page 33: ...liegenden Anschl sse und Komponenten w hrend schaltet ist Sie keine Gegenst nde in einem der beiden Stromversorgungs Hohlr ume des Systems mit Strom verbunden einf hren Ein Wechelstromsmodul und ein G...

Page 34: ...regelm igen Abst nden berpr fen Empfohlener Wert ist zwischen 1 und 10 Mega Ohm MOhm Warnung Laserstrahlungen Warnung Unsichtbare Laserstrahlung kann von getrennten Fasern oder Stecker emittiert werde...

Page 35: ...open rack whenever possible If installation in an enclosed rack is unavoidable ensure that the rack has adequate ventilation Reliable earthing of rack mounted equipment should be maintained Particula...

Page 36: ...h great care Handle fibers only in areas that are very clean and do not contain sharp objects Wear finger cots or gloves as dirt and oils can damage the fiber and contaminate connectors Do not allow k...

Page 37: ...using the proper tools required for disassembling equipment Untrained personnel shall not disassemble Harmonic products Unfamiliarity with tools can cause damage and injury R gles de s curit Le person...

Page 38: ...nic equipment and other equipment must be made in a manner that is consistent with maintaining compliance with FCC radio frequency emission limits Modifications to this equipment not expressly approve...

Page 39: ...A statement China English translation of the notice above When labeled with the CCC marking the product meets the applicable safety and EMC requirements for China This is a Class A product In a domest...

Page 40: ...da EN 60950 1 2006 A11 2009 A1 2010 A12 2011 CAN CSA C22 2 No 60950 1 07 A1 2011 UL 60950 1 2011 Safety NRTL National Recognized Test Laboratory USA Canada FCC CFR 47 Part 15 Class A ICES 003 Issue 5...

Page 41: ...w Zealand AS NZS CISPR22 2009 A1 2010 Class A Safety C Tick Korea KN22 Class A and KN 24 EMC KC China GB4943 1 2011 GB9254 2008 GB17625 1 2012 Safety and EMC CCC India IS 13252 Part 1 2010 Safety BIS...

Page 42: ...icted substances except where exemptions published in the RoHS2 Directive are applicable This statement is based on vendor supplied analysis or material certifications and or lab test results of the c...

Page 43: ...ogram For more information please visit China RoHS regulation page at official US export website http www export gov china doingbizinchina China RoHS Disclosure report Below table shows the presence o...

Page 44: ...Union s WEEE Directive 2002 96 EC came into force on August 2005 and were more recently amended in July 2012 This directive encourages the reuse recycling and recovery of WEEE and to improve the envi...

Page 45: ...tomers should Not discard equipment in household or office garbage Arrange proper recycling of unneeded equipment For the take back of Harmonic equipment customers must Collect the information require...

Page 46: ...s In addition to above listed standards and compliance regulations Harmonic products may also be compliant with other country specific environmental safety and EMC requirements Please contact Harmonic...

Page 47: ...Copyright 2016 Harmonic Inc All rights reserved...

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